Help and Support

My VIP Care and Support Center

Shipping Advice

Customs Clearance Advice

FAQs

Contact Us

What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Importing Food to the US

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Shipping Online

Courier Pickups

Tracking and Monitoring

Duties and Taxes

Return Shipments

Payment and Billing

Account Protection

Email Us

How Can We Help?

Customer Service

Complaint? Compliment?

Go straight to the top and tell Mamadou AW, Country Manager Benin

Go Straight to the Top!

Chat With Us

Our Digital Assistant is available 24/7 to answer your questions.

Call Us

Customer Service

22921301085

Fax: 229-2130-1023

Questions and support for shipment status, delivery and courier pickups.

Holiday Hours

We're closed on these holidays.

New Year's Day	Jan 1
Vodoun Festival	Jan 10
Day of Remembrance	Jan 16
People's Sovereignty Day	Feb 28
Women's Day	Mar 8

Easter Monday	Apr 13
Labour Day	May 1
Mother's Day	May 10
Ascension Day	May 21
Korité	May 24
Whit Monday	Jun 1
Father's Day	Jun 21
Tabaski	Jul 31
Independence Day	Aug 1
Assumption of Mary	Aug 15
Maouloud	Oct 29
All Saints' Day	Nov 1
Christmas	Dec 25

Hours of Operation

Hours of Operation

Monday – Friday: 08:00 -18:30

Saturday: 09:00 -13:00

Sunday: Sunday

DHL International Benin
Lot No. 23 Patte D'Oie
03 BP 2147
COTONOU

229-2130-1303
229-2130-1314
229-2130-1085

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!