Email Us - Register a Claim for Damage
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Email us to register a claim for the total or partial damage of your shipment and a Claims representative will be in touch within 1 working day.
To ensure that we can investigate your claim effectively, please read the following information before registering your claim.
Please refer to our Claims Guide for further guidance.
Your Details
Claimant Details
Shipment Details
Tracking numbers are 10 digits. Tracking number not 10 digits?
Was Shipment Insurance or Extended Liability purchased?
Claim Details
Tell us about your shipment, including a detailed description of the contents, their value and a description of the packaging. For partial damage, please specify which items have been damaged.
Type of Claim
Supporting Documentation
Please upload photographs of damaged contents, damaged packaging, evidence of value such as invoices or receipts and any photographs of the contents prior to shipping.
Click Browse to find and select your files (maximum 5 files, total file size no more than 5MB). Click Open and then Upload File.