Claim for Delay

Email Us - Register a Claim for Delay

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Email us to register a claim for a shipment delay and a Claims representative will be in touch within 1 working day.

To ensure that we can investigate your claim effectively, please read the following information before registering your claim.

Time Limits for Registering a Claim

All claims for loss or damage must be registered within 30 days of the shipping date.
For shipments covered by the Money-Back Guarantee (Express 9:00, Express 10:30, Express 12:00), claims must be made within 14 days of the shipping date.

Who Can Make a Claim

In almost all situations it is only the shipper that may make a claim. The “Shipper” is the person who agreed to the Terms and Conditions of Carriage. The Shipper must complete the claim form.
Claims for international inbound shipments to the UK (unless billed to a DHL UK account) will need a release of rights from the DHL origin and the Shipper before the claim can be processed in the UK. DHL will gain that release.
DHL reserves the right to remunerate any associated carriage charges to the claimant’s DHL account, wherever applicable.

Consequential Loss

DHL shall not be liable in any event for any special, incidental, or consequential damages, including, but not limited to loss of profits, income, interest or future business, whether special, direct or indirect and even if DHL had knowledge that such damages might be incurred at any time.

Please refer to our Claims Guide for further guidance.

Your Details

Name

Email Address

Confirm email address

Phone Number

Claimant Details

DHL Account Holder Name / Payee Name

DHL Account Number

Shipment Details

Tracking numbers are 10 digits. Tracking number not 10 digits?

Tracking Number

Shipment Date

DHL Express Money-Back Guarantee Terms and Conditions

Claim Details

Description of Claim

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