Email Us - Register a Claim for Delay
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Email us to register a claim for a shipment delay and a Claims representative will be in touch within 1 working day.

To ensure that we can investigate your claim effectively, please read the following information before registering your claim.
Time Limits for Registering a Claim
Time Limits for Registering a Claim
  • All claims for loss or damage must be registered within 30 days of the shipping date.
  • For shipments covered by the Money-Back Guarantee (Express 9:00, Express 10:30, Express 12:00), claims must be made within 14 days of the shipping date.
Who Can Make a Claim
Who Can Make a Claim
  • In almost all situations it is only the shipper that may make a claim. The “Shipper” is the person who agreed to the Terms and Conditions of Carriage. The Shipper must complete the claim form.
  • Claims for international inbound shipments to the UK (unless billed to a DHL UK account) will need a release of rights from the DHL origin and the Shipper before the claim can be processed in the UK. DHL will gain that release.
  • DHL reserves the right to remunerate any associated carriage charges to the claimant’s DHL account, wherever applicable.
Consequential Loss
Consequential Loss
DHL shall not be liable in any event for any special, incidental, or consequential damages, including, but not limited to loss of profits, income, interest or future business, whether special, direct or indirect and even if DHL had knowledge that such damages might be incurred at any time.
Please refer to our Claims Guide for further guidance.
Your Details
Claimant Details
Shipment Details
Tracking numbers are 10 digits. Tracking number not 10 digits?
  • Delivery by 9 am
  • Delivery by 10.30 am
  • Delivery by 12 noon
  • Delivery by end of day
Claim Details
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