covid19

January 11, 2021 - COVID-19 Service Alert
January 11, 2021 - COVID-19 Service Alert

If you are self-isolating due to COVID-19 related requirements (you have tested positive, are awaiting a test result, or have been instructed to self-isolate), we regret that we are not able to collect shipments from you.

March 25, 2020 – COVID-19 Customer Service Update
March 25, 2020 – COVID-19 Customer Service Update

Against the backdrop of the global COVID-19 outbreak, we are continuously adapting our business to mitigate potential impacts. The safety of our employees and customers is paramount, therefore in line with government guidance, DHL Express in the UK is moving to home working for employees where possible.

It is business as usual across all of our departments, however, as we migrate to new ways of working, there may be a short delay in answering your call and we ask for your patience at this time. Where possible, please use the following online services:

Track your shipment
Manage your delivery
All other enquiries

Thank you for your understanding.


Latest Network Updates
View updates from Deutsche Post DHL Group Coronavirus task force.

Emergency Situation Surcharge Reduction – Effective July 1, 2020
Emergency Situation Surcharge Reduction – Effective July 1, 2020

Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in early April.

Since the onset of this global pandemic, DHL teams have been working around the clock, adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.

REDUCTION OF THE EMERGENCY SITUATION SURCHARGE

As market conditions continue to evolve with the ongoing COVID-19 situation, the Emergency Situation Surcharge will be reduced effective July 1, 2020.


This adjustment reflects changes in market dynamics and air capacity availability. Given expected reductions to our additional costs out of China and Hong Kong, we will make a reduction for the following origin/destination combinations:

  • China to Europe/Americas/Rest of World: from £1.60 per kg to £0.80 per kg
  • China/Hong Kong to Australia/New Zealand: from £1.60 per kg to £1.50 per kg

Below, you will find the details of the adjusted Emergency Situation Surcharge per origin and destination combination.

Charge in GBP per KG


DHL Express Emergency Situation Surcharge as of July 1, 2020

Destination Country / Region
Origin Country / Region Hong Kong*
& China
Australia &
New Zealand***
Rest of Asia** Rest of World
China £0.80 £1.50 £0.80 £0.80
Hong Kong* £0.80 £1.50 £0.80 £0.80
Rest of Asia** £0.80 £1.50 £0.80 £0.18
Rest of World £0.18 £0.18 £0.18 £0.18

* Hong Kong and Macau

** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged £0.18/kg regardless of billing location.

For your reference, below you will find the current Emergency Situation Surcharge, as applied since May 24, 2020.

Destination
Origin Hong Kong**
& China
Australia &
New Zealand
Rest of Asia* Rest of World
China £0.80 £1.60 £0.80 £1.60
Hong Kong £0.80 £1.60 £0.80 £0.80
Rest of Asia £0.80 £1.50 £0.80 £0.18
Rest of World £0.18 £0.18 £0.18 £0.18

* Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

** Hong Kong = Hong Kong and Macau


Please note that the Emergency Situation Surcharge is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.

If you have any questions, please contact your DHL account manager.