Help and Support

Shipping Advice

Customs Clearance Advice

FAQs

What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimised processes and your shipment details play a critical role in the speedy clearance process.

Terms of Trade

Understanding Incoterms® rules – standardised trade terms for international trading.

Customs Regulatory Updates

Stay up to date on important customs regulations.

Shipping Online

Courier Pickups

Tracking and Monitoring

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Customer Service

+44 (0) 1481 236596

Holiday Schedule

We're closed on these holidays.

New Year's Day	Jan 1
Good Friday	Apr 3
Easter Monday	Apr 6
May bank holiday	May 4
Liberation Day	May 9

Spring bank holiday	May 25
Summer bank holiday	Aug 31
Christmas Day	Dec 25
Boxing Day (substitute day)	Dec 28

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Holidays

Hours of Operation

Monday – Friday: 07:00 – 18:00
Last drop off: 17:00

Saturday: Closed

Sunday: Closed

DHL Office

DHL Express Guernsey
c/o Guernsey Freight Services Ltd
Cargo Terminal
Guernsey Airport
GY8 0DJ

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