Important Information

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in early April.

Since the onset of this global pandemic, DHL teams have been working around the clock, continually adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand. That includes further significant reductions in – or the complete cancelation of – commercial flights in most countries, which has a dramatic impact on air uplift capacity.

As we work to serve the urgent needs of our customers, these factors, among others, have increased our costs beyond sustainable levels, which necessitated an adjustment to the surcharge. The Emergency Situation Surcharge will be adjusted September 1, 2020

Below, you will find the details for the adjusted surcharge per origin and destination combination (charge in XAF per KG):

DHL Express Emergency Situation Surcharge Adjustment as of September 1, 2020

  Destination Country/Region
Origin Hong Kong*
& China
Australia &
New Zealand***
Rest of Asia**  Europe Americas Rest of World
China 591.00 XAF 1,083.00 XAF 591.00 XAF 591.00 XAF 591.00 XAF 591.00 XAF
Hong Kong* 591.00 XAF 1,083.00 XAF 591.00 XAF 591.00 XAF 591.00 XAF 591.00 XAF
Rest of Asia** 591.00 XAF 1,083.00 XAF 591.00 XAF 132.00 XAF 132.00 XAF 132.00 XAF
Europe 132.00 XAF 132.00 XAF 132.00 XAF 132.00 XAF 132.00 XAF 132.00 XAF
Americas 132.00 XAF 132.00 XAF 132.00 XAF 132.00 XAF 132.00 XAF 132.00 XAF
Rest of World 132.00 XAF 132.00 XAF 132.00 XAF 132.00 XAF 132.00 XAF 132.00 XAF

* Hong Kong = Hong Kong and Macau

** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, New Caledonia, Nepal, Nauru, Niue, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

*** All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged XAF 132/kg regardless of billing location.

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