Important Information
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Jersey – Imports
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Online Retailers Collect Good and Services Tax Online Retailers Collect Good and Services TaxView Details
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Suspension of Controlled Military Item Shipments
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DHL Express does not accept international shipments of Controlled Military Items subject to export controls.
This suspension does not include domestic shipments of Controlled Military Items or international shipments of licensed dual-use items.
If you are uncertain whether your shipment contains military items subject to export controls, please contact your national licensing authority (and/or the licensing authority in the country of origin and destination of the military items) to verify.
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MyDHL+ Features Help You!
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Take advantage of MyDHL+ features to help accurately describe the items in your shipment – critical for speedy customs clearance!
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Shipments to Ireland Will Require City and Postcode
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As of July 2, 2023, when creating a shipment to Ireland in MyDHL+ and DHL Express shipping solutions
- City and postcode will be required for the Recipient address
For DHL Express high-volume shippers and accounts that have integrated systems, Ireland’s Eircode system allows searches by city/postcode combinations
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New Customs Regulations from Around the World
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Argentina - Formal Clearance Value Reduced Formal Clearance Value ReducedView Details
Portugal - Low Value Shipment VAT Low Value Shipment VATView Details
Kenya - Anti-Counterfeit Import Permit Anti-Counterfeit Import PermitView Details
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United Arab Emirates – Imports
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Customs Invoice Validation Requirements Customs Invoice Validation RequirementsView Details
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DHL Service Resumed
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We have resumed limited outbound services from select locations in Ukraine to other countries.
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Coming Soon – Changes to Help with Speedy Customs Clearance
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DHL Service Suspensions
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We have temporarily suspended DHL Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia.
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Fraudulent SMS/Email Alert and Suspicious website
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DHL has been alerted of the unauthorized use of its business name in SMS messages or emails asking receivers to access fraudulant DHL websites. Beware of phishing SMS message/Email pretending to be sent from DHL to try to trick you to clicking on the embedded link to go a fraudulent website to collect your sensitive personal data and credit card information.
DHL wishes to alert our customer the official website domain of DHL is “dhl.com”, “dhl.com.hk” and “dhl-news.com”. When you access our online service via website browser, please verify the domain of the URL. Please do not input any personal information via suspicious links.
We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS/Email to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete the fraudulent SMS/Email after reporting.
DHL wishes to alert our customer the official website domain of DHL is “dhl.com”, “dhl.com.hk” and “dhl-news.com”. When you access our online service via website browser, please verify the domain of the URL. Please do not input any personal information via suspicious links.
We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS/Email to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete the fraudulent SMS/Email after reporting.
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Emergency Situation Surcharge Adjustment – Effective April 10, 2022
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