Important Information

De Minimis Value Reduced De Minimis Value ReducedView Details

We have resumed limited outbound services from select locations in Ukraine to other countries.

Morocco - Formal Declaration Required for Ecommerce Shipments Formal Declaration Required for Ecommerce ShipmentsView Details

Singapore - Goods and Services Tax (GST) Collection of Low Value Goods by Overseas Vendors Goods and Services Tax (GST) Collection of Low Value Goods by Overseas VendorsView Details

Turkey - Value Added Tax Value Added TaxView Details

United States of America - Products Originating in China’s Xinjiang Uyghur Autonomous Region Products Originating in China’s Xinjiang Uyghur Autonomous RegionView Details

Shipments To and Transiting Through EU, Norway and Switzerland - Electronic Security Screening Electronic Security ScreeningView Details

We have temporarily suspended DHL Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia.

DHL has been alerted of the unauthorized use of its business name in SMS messages or emails asking receivers to access fraudulant DHL websites. Beware of phishing SMS message/Email pretending to be sent from DHL to try to trick you to clicking on the embedded link to go a fraudulent website to collect your sensitive personal data and credit card information.
 
DHL wishes to alert our customer the official website domain of DHL is “dhl.com”, “dhl.com.hk” and “dhl-news.com”. When you access our online service via website browser, please verify the domain of the URL. Please do not input any personal information via suspicious links.
 
We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS/Email to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete the fraudulent SMS/Email after reporting.

Due to the current pandemic situation, please expect some delays in our pick-up and delivery services in Hong Kong.  We have undertaken various safety measures to ensure the safety of our employees and customers while ensuring that we continue to provide quality and reliable service to all our customers.

Check the latest pickup and delivery service location availability

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

Due to the outbreak of COVID-19, ad-hoc Service Ticket arrangement was implemented at Service Points to avoid crowds. Other than self-drop shipment, you can print DHL waybill and arrange courier for shipment collection via online tool MyDHL+ . Time to distribute Service Ticket: Mon – Fri, 10AM & 3PM; Sat, 10AM.

Here are some frequently asked questions on shipping epidemic prevention supplies (masks) for your reference, the final document and taxes requirement of each shipment is subject to the customs authority of the destination, please check with respective authority if needed.

Can I send Masks / Hand Sanitizers?

Up to now, there is NO restriction on sending epidemic prevention supplies (such as masks, gloves, goggles, etc.) for non-commercial purpose. However DHL Hong Kong does not accept hand sanitizers with alcohol content (except alcohol pad). For non-alcoholic hand sanitizers, MSDS (Material Safety Data Sheet) is required to determine if it falls under “Dangerous Goods” category.

Please verify the import requirements of the importing country. Click this link for further reference: https://bit.ly/3agpHoW

What documents are required to send Masks?

Sender is required to prepare the waybill and invoice (2 copies) for customs clearance; however different countries /regions may have different requirements for importing masks and other epidemic prevention supplies.

Please verify the import requirements of the importing country. Click this link for further reference: https://bit.ly/3agpHoW

How much is the shipping fee for sending the Masks / Hand Sanitizers?

Please go to MyDHL+ "Get a Rate/ Time Quote" to check the estimated shipping charge and delivery time: https://mydhl.express.dhl/hk/en/home.html#/getQuoteTab