Optional Services

DHL offers a wide range of Optional Services – from non-standard deliveries and billing options, to climate neutral shipping – giving you flexible service options to fit your shipping needs!

Optional Services	Description	How We Charge	Cost

Preparation and Packaging
Shipment Preparation	Get extra hands to help with shipment volume fluctuations. Show More Show Less Shipment Preparation This is a convenient, fast and reliable service for seasonal or irregular shipments that require extra resources for their preparation. DHL manages the entire process of waybill preparation, content selection, labelling and packaging, then sends the shipments to the designated domestic or international addresses. Contact Customer Service or your Sales Representative for details.	Per Shipment	IDR 350,000
Packaging	Purchase boxes, flyers and more. Show More Show Less Packaging We offer a range of DHL branded packaging.	Flyers - 100 Pieces Other Items - In Bulk	IDR 295,000 Varies

Shipment Protection
Shipment Value Protection	Additional protection for your valuable goods. Show More Show Less Shipment Value Protection We recommend this comprehensive protection for your valuable or personal shipments, giving you peace of mind in the unlikely event of physical damage or loss. Terms and Conditions apply.	By Shipment Value	Outbound: IDR 150,000 or 2% of the insured value if higher Inbound: IDR 150,000 or 1% of the insured value if higher
Extended Liability	Documents are valuable too! Show More Show Less Extended Liability If you are sending valuable documents such as passports, visa applications or regulatory certificates you can extend the DHL standard liability with this service. In the event of full or partial loss to a document shipment, a fixed compensation will be paid.	Per Shipment	IDR 64,800

Pickup Options
Dedicated Pickup	Do you have a special pickup request? Show More Show Less Dedicated Pickup If your business needs a dedicated vehicle to collect unusual shipments, or a pickup outside normal business hours, we can arrange this for you. For further assistance please contact your local Customer Service.	Per Shipment	IDR 650,000 or IDR 20,000 per kg, if higher
Saturday Pickup	Shipping on Saturday. Show More Show Less Saturday Pickup In countries where Saturday is not a normal working day, DHL can arrange an ad-hoc pickup of smaller shipments up to 30 kg. The service is available at selected postal locations only. For further details contact Customer Service.	Per Shipment	€ 20.00

Duty Billing Services
Duty Tax Paid	Duties and taxes can be billed to the shipper or third party. Show More Show Less Duty Tax Paid DHL Express can arrange for the shipper or a third party to be billed for any duties and taxes payable at destination, rather than the receiver of the shipment being billed. Charges apply whenever duties, taxes or other regulatory fees occur and shipper has requested that those are to be billed outside of the destination country.	Per Shipment	IDR 290,000 or 2% of fiscal charges, if higher
Disbursement	Accelerate clearance with a disbursement agreement Show More Show Less Duty Tax Importer DHL will accelerate the customs clearance process making prompt payment of duty and tax charges relating to a shipment, while the receiver defers payment until an agreed date. Contractual agreement required.	Per Shipment	IDR 150,000 or 2.50% of fiscal charges, if higher
Advance Payment	The receiver can be billed for customs charges Show More Show Less Duty Tax Receiver This default service covers any import of a non-document shipment for which DHL has used its own credit line with customs to advance or guarantee the payment of duties, taxes or regulatory charges on behalf of importers and consumers with whom DHL has no contract.	Per Shipment	IDR 150,000 or 2.50% of fiscal charges, if higher

Delivery Options
Neutral Delivery	If you don't want to share the value of goods with the receiver. Show More Show Less Neutral Delivery This service allows for the delivery of any shipment, without its value being shared or exposed to the receiver. DHL will ensure any paperwork exposing the value of the goods is removed from the shipment prior to delivery.	Per Shipment	IDR 85,000
Saturday Delivery	Have your shipment delivered on a Saturday. Show More Show Less Saturday Delivery We offer Saturday delivery services to key cities in more than 70 countries. To check availability, please contact our Customer Service.	Per Shipment	IDR 500,000
Residential Address	Get alerts and scheduling options for home deliveries. Show More Show Less Residential Address Customers shipping to a home or private residence can activate specific delivery options by designating the delivery address as residential. For such shipments, DHL Express will proactively notify the receiver via email or SMS about the shipment’s progress. Receivers can then select the most suitable delivery option on the On Demand Delivery website.	Per Shipment	IDR 50,000
Direct Signature	When you want to be sure the package is in the right hands. Show More Show Less Direct Signature If you are sending sensitive documents or high value contents you can request DHL to obtain a direct signature from the consignee or a representative at the delivery address. DHL will ensure your shipment is not re-directed, or delivered at an alternative address.	Per Shipment	IDR 75,000
Dedicated Delivery	We can make special delivery arrangements when needed. Show More Show Less Dedicated Delivery At customer’s request, an immediate or non-routine, once only delivery of a shipment within a normal working day or a holiday that involves a specific vehicle such as tail lift truck or more than one courier. For further assistance please contact your local Customer Service.	Per Shipment	IDR 650,000 or IDR 20,000 per kg, if higher
No Signature Required	Authorize delivery without a signature. Show More Show Less No Signature Required When selected, DHL is authorized to complete delivery, or leave the shipment in a designated place, without a delivery signature.	Per Shipment	No Charge
Adult Signature	Delivery of a shipment to an adult. Show More Show Less Adult Signature DHL will obtain a delivery signature from an adult at the stipulated delivery address.	Per Shipment	IDR 80,000

Additional Services
GoGreen Climate Neutral	Ship climate neutral with DHL. Show More Show Less GoGreen Climate Neutral When selected, DHL will offset transport related carbon emissions for this shipment. On contractual basis, DHL can also provide reports for either a high level estimate or a detailed carbon footprint. The service comprises the calculation of carbon emissions at shipment level through a specialized tool, the offsetting of those carbon emissions through DHL’s Carbon Management activities, and the annual certification of those offsetting activities by an accredited third party, Société Générale de Surveillance (SGS). Please contact Customer Service or your Sales Representative to learn more.	Per Shipment Per Kilogram	IDR 15,000 minimum or IDR 1,500 per kg, if higher
GoGreen Plus	Reduce 30% of your shipment's carbon emission. Show More Show Less GoGreen Plus When selected, DHL will reduce (inset) CO2 emissions from air transport through the purchase of Sustainable Aviation Fuel (SAF). Sustainable Aviation Fuel can reduce lifecycle carbon emissions by up to 80% compared to traditional jet fuel. GoGreen Plus - Carbon Reduced service, supports Scope 3 emission reductions in alignment with the Science Based Target initiative. The process is audited annually by SGS (Société Générale de Surveillance) to ensure compliance to regulations and standards. Alternative reduction levels and CO2ewtw emission reports are available on contractual basis only. Please contact your Sales Representative for further information.	Per Kilogram	Destination dependent with a minimum charge of 3,500 IDR per kg
Change of Billing	When changes to your billing invoice are required. Show More Show Less Change of Billing This applies when a customer requests a change of defined billing information on an already issued invoice, which will result in a reissuing of the invoice and, in case of an account change, crediting of the old account and debiting of the new.	Per Invoice	IDR 180,000
Printed Invoice	Still need a paper invoice? Show More Show Less {ct-prod-serv.kd-1} This service is for customers who require a paper invoice where e-billing is the agreed standard. This service provides flexibility for a different invoicing method than what is already agreed.	Per Invoice	IDR 65,000
Verbal Notification	DHL will keep you posted! Show More Show Less {ct-prod-serv.ja-3} Customer Service will contact you by phone and provide verbal updates on agreed key transport events or incidents with a potential impact on transit time.	Per Shipment	IDR 81,000

More About Optional Services

More About Optional Services

Charges for Optional Services are in addition to applicable transportation charges.
Service availability is based on shipment and destination. All services may not be available in all areas.
Not all Optional Services are available for every shipment or in every country.
Services are subject to DHL Terms and Conditions, and/or as set forth on the waybill of the country of origin.

Delivery Services

We offer a range of versatile, reliable international package and document delivery options!

Customs Services

We understand the importance of clearing customs quickly. Our selection of standard and specialized services are designed to help!

Some exceptional activities supported by our high level of service and changes to fuel costs may incur additional charges.