Important Information

The index for determining the DHL Express Fuel Surcharge will change effective July 1, 2022. Please visit our Fuel Surcharge page for more details.
We have temporarily suspended DHL Express shipments to and from Ukraine, Belarus and for inbound and domestic shipments to/within Russia.

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

When shipping, several regulations & policies must be observed. Therefore, DHL reserves the right to physically inspect any item tendered for carriage. Shipments lodged by our cash or credit card paying customers require 100% physical inspection. This policy is aligned with the legal and regulatory requirements of numerous governments and other regulatory authorities for the express delivery industry to ensure only legitimate shipments are processed.

Shipments may also be subject to other security control methods deemed necessary, such as Sniffer Dogs or X-ray without prior notice to the Shipper, Consignee and/or Payer.

Please note: As Items sent as gifts (Birthdays, Festive or Seasonal Celebrations etc.) are also subject to the same inspection(s) as noted above, Shippers are therefore advised not to wrap gifts or seal shipments upon tendering.

We apologize for any inconvenience and thank you for your understanding and cooperation.

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

Exporting Antiseptic, Raw Material for Mask, Protective Clothing (APD) and Mask are temporary banned according to Permendag No.23 / 2020 (valid from 18 March – 30 June 2020).

Importing Antiseptic, Raw Material for Mask, Protective Clothing (APD) and Mask, are still allowed according to Permendag No.28 / 2020 (valid from 23 March – 30 June 2020). The importer must provide special recommendation from BNPB (Badan Nasional Penanggulangan Bencana - National Disaster Management Authority) which could be applied through:

  1. Bagian Kerja Sama BNPB (klnbnpb@gmail.com) with a copy to Pusdalops BNPB (bnpb.pusdalops@gmail.com)
  2. Indonesia National Single Window (INSW) – http://insw.go.id , by click on menu APLIKASI INSW and choose submenu PERIZINAN TANGGAP DARURAT for both export and import hand sanitizer is categorized as DG and therefore DHL can not transport this. Second for export mask, during Covid19 ID government banned this product for export.
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