Important Information

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

Exporting Antiseptic, Raw Material for Mask, Protective Clothing (APD) and Mask are temporary banned according to Permendag No.23 / 2020 (valid from 18 March – 30 June 2020).

Importing Antiseptic, Raw Material for Mask, Protective Clothing (APD) and Mask, are still allowed according to Permendag No.28 / 2020 (valid from 23 March – 30 June 2020). The importer must provide special recommendation from BNPB (Badan Nasional Penanggulangan Bencana - National Disaster Management Authority) which could be applied through:

  1. Bagian Kerja Sama BNPB (klnbnpb@gmail.com) with a copy to Pusdalops BNPB (bnpb.pusdalops@gmail.com)
  2. Indonesia National Single Window (INSW) – http://insw.go.id , by click on menu APLIKASI INSW and choose submenu PERIZINAN TANGGAP DARURAT for both export and import hand sanitizer is categorized as DG and therefore DHL can not transport this. Second for export mask, during Covid19 ID government banned this product for export.

Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in early April.

Since the onset of this global pandemic, DHL teams have been working around the clock, adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.

As market conditions continue to evolve with the ongoing COVID-19 situation, the Emergency Situation Surcharge (ESS) will be adjusted effective August 24, 2020.

We will make an adjustment for the following origin/destination combinations, and this adjustment reflects changes in market dynamics, air capacity availability and operational restrictions imposed related to COVID-19 measures from local governments:

  • Origins China, Hong Kong and rest of Asia to destination Australia and New Zealand:
  • From IDR 27,000 p/kg to IDR 32,000 p/kg

Please note that this adjustment only affects shipments billed in Asia.

Below, you will find the details for the adjusted surcharge per origin and destination combination.

Charge in IDR per KG

DHL Express Emergency Situation Surcharge as of August 24, 2020
Destination Country/Region
Origin
Country
/ Region
Hong Kong*
& China
Australia
& New
Zealand***
Rest of Asia** Europe Americas Rest of World
China 15,000 IDR 32,000 IDR 15,000 IDR 15,000 IDR 15,000 IDR 15,000 IDR
Hong Kong* 15,000 IDR 32,000 IDR 15,000 IDR 15,000 IDR 15,000 IDR 15,000 IDR
Rest of Asia** 15,000 IDR 32,000 IDR 15,000 IDR 4,000 IDR 4,000 IDR 4,000 IDR
Europe 4,000 IDR 4,000 IDR 4,000 IDR 4,000 IDR 4,000 IDR 4,000 IDR
Americas 4,000 IDR 4,000 IDR 4,000 IDR 4,000 IDR 4,000 IDR 4,000 IDR
Rest of World 4,000 IDR 4,000 IDR 4,000 IDR 4,000 IDR 4,000 IDR 4,000 IDR

* Hong Kong and Macau

** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged IDR 3,273/kg regardless of billing location.

Charge in IDR per KG

DHL Express Emergency Situation Surcharge Applied since July 1, 2020
Destination Country/Region
Origin Country / Region Hong Kong*
& China
Australia &
New Zealand***
Rest of Asia** Europe Americas Rest of World
China 15,000 IDR 27,000 IDR 15,000 IDR 15,000 IDR 15,000 IDR 15,000 IDR
Hong Kong* 15,000 IDR 27,000 IDR 15,000 IDR 15,000 IDR 15,000 IDR 15,000 IDR
Rest of Asia** 15,000 IDR 27,000 IDR 15,000 IDR 4,000 IDR 4,000 IDR 4,000 IDR
Europe 4,000 IDR 4,000 IDR 4,000 IDR 4,000 IDR 4,000 IDR 4,000 IDR
Americas 4,000 IDR 4,000 IDR 4,000 IDR 4,000 IDR 4,000 IDR 4,000 IDR
Rest of World 4,000 IDR 4,000 IDR 4,000 IDR 4,000 IDR 4,000 IDR 4,000 IDR

* Hong Kong and Macau

** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged IDR 3,273/kg regardless of billing location.

Please note that the Emergency Situation Surcharge is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.

If you have any questions, please reach out to your local DHL representative.

When shipping, several regulations & policies must be observed. Therefore, DHL reserves the right to physically inspect any item tendered for carriage. Shipments lodged by our cash or credit card paying customers require 100% physical inspection. This policy is aligned with the legal and regulatory requirements of numerous governments and other regulatory authorities for the express delivery industry to ensure only legitimate shipments are processed.

Shipments may also be subject to other security control methods deemed necessary, such as Sniffer Dogs or X-ray without prior notice to the Shipper, Consignee and/or Payer.

Please note: As Items sent as gifts (Birthdays, Festive or Seasonal Celebrations etc.) are also subject to the same inspection(s) as noted above, Shippers are therefore advised not to wrap gifts or seal shipments upon tendering.

We apologize for any inconvenience and thank you for your understanding and cooperation.

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