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Shipping Advice

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FAQs

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What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Importing Food

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Shipping Online

Courier Pickups

Tracking and Monitoring

Duties and Taxes

Return Shipments

Payment and Billing

Account Protection

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How Can We Help?

Customer Service

More Email Options

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Technical Support for Online Shipping Tools
Go Straight to the Top!

Fraud Awareness

Recognize and report fraudulent use of the DHL brand.

Call Us

Customer Service

0800-1-333-333 (Toll-Free)

Questions and support for shipment status, delivery and courier pickups.

More Call Options

More Call Options

ESS Helpdesk number (Tech Support)
+62-21-2953-7200

Track with WhatsApp

Learn more about WhatsApp

Technical support online shipping solutions

No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.

Holiday Hours

We're closed on these holidays.

New Year's Day	Jan 1
Ascension of Muhammad SAW	Jan 27
Chinese New Year 2576 Kongzili	Jan 29
Day of Silence (Saka New Year 1947)	Mar 29
Eid Al Fitr 1446 Hijriah	Mar 31-Apr 1

Good Friday	Apr 18
Easter	Apr 20
Labour Day	May 1
Vesak Day 2569 BE	May 12
Ascension Day of Jesus Christ	May 29
Pancasila Day	Jun 1
Eid Al Adha 1446 Hijriah	Jun 6
Islamic New Year 1447 Hijriah	Jun 27
Republic of Indonesia Independence Day	Aug 17
Prophet Muhammad's birthday	Sep 5
Christmas Day	Dec 25

P.T. Birotika Semesta/DHL Express
Mulia Business Park, Building F
Jl. MT. Haryono Kav. 58-60
Jakarta Selatan 12780

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!