Help and Support

My VIP Care and Support Center

Call Us
Customer Service

+62-21-7917-3333

0800-1-333-333

Questions and support for shipment status, delivery and courier pickups.
More Call Options
More Call Options
GIVR (tracking line)
02129537201

ESS Helpdesk number (Tech Support)
+62-21-2953-7200  

Whatsapp
  Track with WhatsApp

  Learn more about WhatsApp

Technical support online shipping solutions
No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.
Holiday Hours
We're closed on these holidays.
New Year's Day
Jan 1
Ascension of Muhammad SAW
Feb 8
Chinese New Year
Feb 10
Day of Silence
Mar 11
Good Friday
Mar 29
Easter
Mar 31
Eid Al Fitr
Apr 10-11
Labour Day
May 1
Ascension Day of Jesus Christ
May 9
Vesak Day
May 23
Pancasila Day
Jun 1
Eid Al Adha
Jun 17
Islamic New Year
Jul 7
Republic of Indonesia Independence Day
Aug 17
Prophet Muhammad's birthday
Sep 16
Christmas Day
Dec 25
Show More
Show Less
Holidays
DHL Office
DHL Office
P.T. Birotika Semesta/DHL Express
Mulia Business Park, Building F
Jl. MT. Haryono Kav. 58-60
Jakarta Selatan 12780

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

Back to Top