Important Information

DHL Express will update its prices, effective January 2021. In Ireland, the average price increase will be 4.9% for Time Definite products and 4.9% for Day Definite products.
The price change applies to all discounted rates and agreements, where contracts allow.
We would like to inform you that during these uncertain times we remain very much open for business and that our services into and out of Ireland remain unaltered at this time. Our objective is to continue to support our customers and provide service continuity without compromising the health and wellbeing of our employees or customers.

Services are currently suspended to/from Algeria and the Hubei province in China. Otherwise the DHL Express network is operational although there are some operating restrictions in certain countries due to certain limitations and closures imposed by local Governments.

If you have any specific enquiries please continue to contact our local Customer Service team. Furthermore our sales team remains available to provide any necessary guidance or support, contact DHL Sales.

Kind regards
DHL Express Ireland
Management Board

Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in early April.

Since the onset of this global pandemic, DHL teams have been working around the clock, adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.

ADJUSTMENT OF THE EMERGENCY SITUATION SURCHARGE

As market conditions continue to evolve with the ongoing COVID-19 situation, the Emergency Situation Surcharge will be adjusted downwards effective July 1, 2020.

This adjustment reflects changes in market dynamics and air capacity availability. Given expected reductions to our additional costs out of China and Hong Kong, we will make a downward adjustment for the following origin/destination combinations:

  • China to Europe/Americas/Rest of World: from € 1.80 p/kg to € 0.90 p/kg
  • China/Hong Kong to Australia/New Zealand: from € 1.80 p/kg to € 1.65 p/kg

Below, you will find the details of the adjusted Emergency Situation Surcharge per origin and destination combination.

Charge in EURO per KG

DHL Express Emergency Situation Surcharge as of July 1st, 2020
  Destination Country/Region
Origin Country / Region Hong Kong* & China Australia & New Zealand*** Rest of Asia** Europe Americas Rest of World
China €0.90 €1.65 €0.90 €0.90 €0.90 €0.90
Hong Kong* €0.90 €1.65 €0.90 €0.90 €0.90 €0.90
Rest of Asia** €0.90 €1.65 €0.90 €0.90 €0.90 €0.90
Europe €0.20 €0.20 €0.20 €0.20 €0.20 €0.20
Americas €0.20 €0.20 €0.20 €0.20 €0.20 €0.20
Rest of World €0.20 €0.20 €0.20 €0.20 €0.20 €0.20

* Hong Kong and Macau **

Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged €0.20/kg regardless of billing location.

For your reference, below you will find the current Emergency Situation Surcharge, as applied since May 24th, 2020.
Origin Hong Kong & Rest of Asia Australia & New Zealand Rest of Asia Rest of World
China €0.90 €1.80 €0.90 €1.80
Hong Kong €0.90 €1.80 €0.90 €0.90
Rest of Asia €0.90 €1.65 €0.90 €0.20
Rest of World €0.20 €0.20 €0.20 €0.20

* Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

** Hong Kong = Hong Kong and Macau

Please note that the Emergency Situation Surcharge is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.

If you have any questions, please reach out to your local DHL representative.

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