Important Information

Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in 2020.

Since the onset of this global pandemic, DHL teams have been working around the clock, adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.

As market conditions continue to evolve with the ongoing COVID-19 situation in combination with the cost associated with capacity constraints in the global air network during the peak period, the Emergency Situation Surcharge (ESS) will be adjusted effective November 7th, 2021 until February 13th, 2022.

We will update customers before February 13th 2022 about the development of market conditions and the subsequent evolution of the Emergency Situation Surcharge.

Although the ESS surcharge for most lanes will not change, we are making adjustments for specific origin/destination combinations. This adjustment reflects changes in market dynamics and air capacity availability during the peak period, and operational restrictions imposed related to COVID-19 measures from local governments.

The adjustments are summarized below:

  • Origins China and Hong Kong to destinations in the Americas region:
    from € 0.9 p/kg to € 2 p/kg
  • Origins China and Hong Kong to destinations in the Europe region:
    from € 0.9 p/kg to € 1.25 p/kg
  • Origins EuropeAmericas and Rest of World to destination Australia and New Zealand:
    from € 0.2 p/kg to € 2 p/kg

Below, you will find the details for the adjusted ESS per origin and destination combination.

Charge in EUR per Kg

DHL Express Emergency Situation Surcharge as of November 7, 2021
  Destination Country/Region
Origin Country/Region Hong Kong* & China Australia & New Zealand*** Rest of Asia** Europe Americas Rest of World
China €0.90 €2.00 €0.90 €1.25 €2.00 €0.90
Hong Kong* €0.90 €2.00 €0.90 €1.25 €2.00 €0.90
Rest of Asia** €0.90 €2.00 €0.90 €0.20 €0.20 €0.20
Europe €0.20 €2.00 €0.20 €0.20 €0.20 €0.20
Americas €0.20 €2.00 €0.20 €0.20 €0.20 €0.20
Rest of World €0.20 €2.00 €0.20 €0.20 €0.20 €0.20
DHL Express Emergency Situation Surcharge as of July 1st, 2020
  Destination Country/Region
Origin Country/Region Hong Kong* & China Australia & New Zealand*** Rest of Asia** Europe Americas Rest of World
China €0.90 €1.65 €0.90 €0.90 €0.90 €0.90
Hong Kong* €0.90 €1.65 €0.90 €0.90 €0.90 €0.90
Rest of Asia** €0.90 €1.65 €0.90 €0.90 €0.90 €0.90
Europe €0.20 €0.20 €0.20 €0.20 €0.20 €0.20
Americas €0.20 €0.20 €0.20 €0.20 €0.20 €0.20
Rest of World €0.20 €0.20 €0.20 €0.20 €0.20 €0.20

* Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

** Hong Kong = Hong Kong and Macau

Please note that the Emergency Situation Surcharge is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.

If you have any questions, please contact your DHL account manager.

Annual Price Increase
DHL Express will update its prices, effective January 2022. In Ireland, the average price increase will be 4.9% for Time Definite products and 4.9% for Day Definite products.
The price change applies to all discounted rates and agreements, where contracts allow.

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

We would like to inform you that during these uncertain times we remain very much open for business and that our services into and out of Ireland remain unaltered at this time. Our objective is to continue to support our customers and provide service continuity without compromising the health and wellbeing of our employees or customers.

Services are currently suspended to/from Algeria and the Hubei province in China. Otherwise the DHL Express network is operational although there are some operating restrictions in certain countries due to certain limitations and closures imposed by local Governments.

If you have any specific enquiries please continue to contact our local Customer Service team. Furthermore our sales team remains available to provide any necessary guidance or support, contact DHL Sales.

Kind regards
DHL Express Ireland
Management Board
Customer Services Holiday Hours 2020
Operations Holiday Hours 2020
24th December - 08:00 - 15:30
25th December - Closed
26th December - Closed
27th December -  Closed
28th December - Closed
29th December – 09:00 -17:00
30th December - 09:00 - 17:00
31st December - 09:00 - 17:00
1st January – Closed
2nd January - Closed
3rd January – Closed
4th January – 08:00 – 18:30
25th DECEMBER - Closed
26th DECEMBER - Closed
27th December - Closed
28th December - Closed
29th December - Open
30th December - Open
31st December - Open
1st January – Closed
2nd January - Closed
3rd January – Closed
4th January - Open
If you have further questions, please Contact Us

When shipping, several regulations & policies must be observed. Therefore, DHL reserves the right to physically inspect any item tendered for carriage. Shipments lodged by our cash or credit card paying customers require 100% physical inspection. This policy is aligned with the legal and regulatory requirements of numerous governments and other regulatory authorities for the express delivery industry to ensure only legitimate shipments are processed.

Shipments may also be subject to other security control methods deemed necessary, such as Sniffer Dogs or X-ray without prior notice to the Shipper, Consignee and/or Payer.

Please note: As Items sent as gifts (Birthdays, Festive or Seasonal Celebrations etc.) are also subject to the same inspection(s) as noted above, Shippers are therefore advised not to wrap gifts or seal shipments upon tendering.

We apologize for any inconvenience and thank you for your understanding and cooperation.

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

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