Important Information

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

As the controls around the lockdown begin to ease and businesses around the country resume slowly, DHL Express resumes operations in all major cities in India.

We are working to continuously optimize our network and offer you the most reliable and quality international air express service despite the prevailing pandemic conditions.

Pickup and Delivery
In line with the applicable regulations, we have activated Pickup and delivery services in more than 7,055 postal codes across key 40 cities and major business areas in India for both domestic and international services. We suggest that you use MyDHL+ in booking your shipments to know if your location is a currently a serviceable postcode.

DHL Service Points
For your convenience, some of our DHL Service Points are now open to accept your shipments. Please ensure that you check the business hours and cut-off times before going to any of our Service Points.

Operational Support for Importing
To support your import shipments, our customs clearance services are now fully operational in Mumbai, Delhi, Bangalore & Chennai. We have also removed the shipment weight limitations in our customs clearing process. For contactless duty payment and to speed-up the release of your shipment, please use the Advance Duty Collection feature of our On Demand Delivery.

Need Further Assistance?
We continue to offer you unmatched service quality and with our state of the art infrastructure deployed to support the Customer Service team while working from home. Should you require assistance of our Customer Service Team you may use our chat assistants, contact forms or call our contact center hotline.

Employee & Customer Safety:

We follow the highest standards of safety & hygiene. Our operating procedures are based on the protocols of both international organizations and local country health authority advisories.

Here are some of the steps being taken by us:

  • Recording temperature & health status of employees before and after every shift
  • Hand sanitization facilities at workplace & inside vehicle
  • Creating a physical partition in our vehicles between courier and driver
  • Mandating use of face masks, gloves and safety glasses
  • Mandating use of Aarogya Setu App as prescribed by the Government of India
  • COVID 19 safety briefing and training for all our employees
  • Strict social distancing protocol within our staff and also with customers during pick up & delivery
  • Staggering work hours/shifts to ensure distancing
  • Daily deep cleaning and sanitization of vehicles & offices
  • Scanner sanitization after every delivery

As a socially responsible global organization, know that we are exercising every precaution to keep our people and our customers safe from the COVID-19 pandemic while adhering to all regulations and guidelines from government authorities related to containment of the virus.

Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in early April.

Since the onset of this global pandemic, DHL teams have been working around the clock, adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.

As market conditions continue to evolve with the ongoing COVID-19 situation, the Emergency Situation Surcharge (ESS) will be adjusted effective August 24, 2020.

We will make an adjustment for the following origin/destination combinations, and this adjustment reflects changes in market dynamics, air capacity availability and operational restrictions imposed related to COVID-19 measures from local governments:

  • Origins China, Hong Kong and rest of Asia to destination Australia and New Zealand: From INR 132 p/kg to INR 170 p/kg

Please note that this adjustment only affects shipments billed in Asia.

Below, you will find the details for the adjusted surcharge per origin and destination combination.

Charge in INR per KG

DHL Express Emergency Situation Surcharge as of August 24, 2020
  Destination Country/Region
Origin Country/Region China Hong Kong & Macau Rest of Asia* Australia & New Zealand** Rest of World
China - 72 INR 72 INR 170 INR 72 INR
Hong Kong & Macau 72 INR - 72 INR 170 INR 72 INR
Rest of Asia 72 INR 72 INR 72 INR 170 INR 16 INR
Australia & New Zealand 72 INR 72 INR 72 INR 16 INR 16 INR
Rest of World 16 INR 16 INR 16 INR 16 INR 16 INR

* Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

**All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged INR 16/kg regardless of billing location.

Charge in INR per KG

DHL Express Emergency Situation Surcharge Applied since July 1, 2020
Origin Hong Kong*
& China
Australia & New Zealand*** Rest of Asia*** Rest of World
China 72 INR 132 INR 72 INR 72 INR
Hong Kong* 72 INR 132 INR 72 INR 72 INR
Rest of Asia*** 72 INR 132 INR 72 INR 72 INR
Europe 16 INR 16 INR 16 INR 16 INR
Americas 16 INR 16 INR 16 INR 16 INR
Rest of World 16 INR 16 INR 16 INR 16 INR

* Hong Kong and Macau

** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged INR 16/kg regardless of billing location.

In what circumstances will the surcharge apply?

The Emergency Situation Surcharge will continue to be applicable to all Time Definite International (TDI) shipments.

The ESS will not be applicable to Day Definite International (DDI – road) or Time Definite Domestic (TDD) shipments. Life Sciences and Healthcare customers and DHL Medical Express (WMX) shipments continue to be exempt from the ESS.

We kindly ask you to ensure that your invoice approval cycles and processes have been updated accordingly, to avoid any delays.

Please note that the Emergency Situation Surcharge is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.

If you have any questions, please reach out to your local DHL representative.

When shipping, several regulations & policies must be observed. Therefore, DHL reserves the right to physically inspect any item tendered for carriage. Shipments lodged by our cash or credit card paying customers require 100% physical inspection. This policy is aligned with the legal and regulatory requirements of numerous governments and other regulatory authorities for the express delivery industry to ensure only legitimate shipments are processed.

Shipments may also be subject to other security control methods deemed necessary, such as Sniffer Dogs or X-ray without prior notice to the Shipper, Consignee and/or Payer.

Please note: As Items sent as gifts (Birthdays, Festive or Seasonal Celebrations etc.) are also subject to the same inspection(s) as noted above, Shippers are therefore advised not to wrap gifts or seal shipments upon tendering.

We apologize for any inconvenience and thank you for your understanding and cooperation.

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