Important Information

When shipping, several regulations & policies must be observed. Therefore, DHL reserves the right to physically inspect any item tendered for carriage. Shipments lodged by our cash or credit card paying customers require 100% physical inspection. This policy is aligned with the legal and regulatory requirements of numerous governments and other regulatory authorities for the express delivery industry to ensure only legitimate shipments are processed.

Shipments may also be subject to other security control methods deemed necessary, such as Sniffer Dogs or X-ray without prior notice to the Shipper, Consignee and/or Payer.

Please note: As Items sent as gifts (Birthdays, Festive or Seasonal Celebrations etc.) are also subject to the same inspection(s) as noted above, Shippers are therefore advised not to wrap gifts or seal shipments upon tendering.

We apologize for any inconvenience and thank you for your understanding and cooperation.

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

As the controls around the lockdown begin to ease and businesses around the country resume slowly, DHL Express resumes operations in all major cities in India.

We are working to continuously optimize our network and offer you the most reliable and quality international air express service despite the prevailing pandemic conditions.

Pickup and Delivery
In line with the applicable regulations, we have activated Pickup and delivery services in more than 7,055 postal codes across key 40 cities and major business areas in India for both domestic and international services. We suggest that you use MyDHL+ in booking your shipments to know if your location is a currently a serviceable postcode.

DHL Service Points
For your convenience, some of our DHL Service Points are now open to accept your shipments. Please ensure that you check the business hours and cut-off times before going to any of our Service Points.

Operational Support for Importing
To support your import shipments, our customs clearance services are now fully operational in Mumbai, Delhi, Bangalore & Chennai. We have also removed the shipment weight limitations in our customs clearing process. For contactless duty payment and to speed-up the release of your shipment, please use the Advance Duty Collection feature of our On Demand Delivery.

Need Further Assistance?
We continue to offer you unmatched service quality and with our state of the art infrastructure deployed to support the Customer Service team while working from home. Should you require assistance of our Customer Service Team you may use our chat assistants, contact forms or call our contact center hotline.

Employee & Customer Safety:

We follow the highest standards of safety & hygiene. Our operating procedures are based on the protocols of both international organizations and local country health authority advisories.

Here are some of the steps being taken by us:

• Recording temperature & health status of employees before and after every shift
• Hand sanitization facilities at workplace & inside vehicle
• Creating a physical partition in our vehicles between courier and driver
• Mandating use of face masks, gloves and safety glasses
• Mandating use of Aarogya Setu App as prescribed by the Government of India
• COVID 19 safety briefing and training for all our employees
• Strict social distancing protocol within our staff and also with customers during pick up & delivery
• Staggering work hours/shifts to ensure distancing
• Daily deep cleaning and sanitization of vehicles & offices
• Scanner sanitization after every delivery

As a socially responsible global organization, know that we are exercising every precaution to keep our people and our customers safe from the COVID-19 pandemic while adhering to all regulations and guidelines from government authorities related to containment of the virus.