Important Information

• As of April 28th, 2025, DHL Express has withdrawn the temporary suspension of business-to-consumer (B2C) shipments to the United States with a customs value exceeding USD 800.
• This decision follows constructive dialogue between DHL and the U.S. government, who demonstrated a strong willingness to understand our operational and technical challenges, and who agreed that it was imperative to act quickly in the interest of U.S. consumers.
• Starting April 28th, 2025, the value thresholds for shipments being sent to the U.S. have been adjusted. Shipments valued between USD 800 and 2,500 can once again be cleared using the expedited informal entry process. This positive development will enable us to resume normal operations.
• Your shipments to the U.S. may still experience transit delays as we navigate the reintroduction of the service and while we clear the current backlog as soon as possible.
• Shipments – both B2B & B2C - with declarable customs value below USD 800 remain unaffected by these changes.

DHL Express does not accept international shipments of Controlled Military Items subject to export controls.

This suspension does not include domestic shipments of Controlled Military Items or international shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to export controls, please contact your national licensing authority (and/or the licensing authority in the country of origin and destination of the military items) to verify.

Recently, spam/smishing emails and SMS impersonating DHL are on the rise. If you receive suspicious emails and text messages, please refer to the link below and report them to phishing-dpdhl@dhl.com as soon as possible. After reporting, please delete emails and SMS immediately. Please be careful not to download the app or open attachments under any circumstances.

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