Important Information

Due to prevalence of COVID-19, you may experience severe response delays via our contact center. Please track your shipment using our tracking tools.

Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in early April.

Since the onset of this global pandemic, DHL teams have been working around the clock, adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.

As market conditions continue to evolve with the ongoing COVID-19 situation, the Emergency Situation Surcharge (ESS) will be adjusted effective August 24, 2020.

We will make an adjustment for the following origin/destination combinations, and this adjustment reflects changes in market dynamics, air capacity availability and operational restrictions imposed related to COVID-19 measures from local governments:

  • Origins China, Hong Kong and rest of Asia to destination Australia and New Zealand:
  • From 2,200 KRW/kg to 2,800 KRW/kg

Please note that this adjustment only affects shipments billed in Asia.

Below, you will find the details for the adjusted surcharge per origin and destination combination.

Charge in KRW per KG

DHL Express Emergency Situation Surcharge as of August 24, 2020
Destination Country/Region
Origin
Country
/ Region
Hong Kong*
& China
Australia
& New
Zealand***
Rest of Asia** Europe Americas Rest of World
China 1,200 KRW 2,800 KRW 1,200 KRW 1,200 KRW 1,200 KRW 1,200 KRW
Hong Kong* 1,200 KRW 2,800 KRW 1,200 KRW 1,200 KRW 1,200 KRW 1,200 KRW
Rest of Asia** 1,200 KRW 2,800 KRW 1,200 KRW 300 KRW 300 KRW 300 KRW
Europe 300 KRW 300 KRW 300 KRW 300 KRW 300 KRW 300 KRW
Americas 300 KRW 300 KRW 300 KRW 300 KRW 300 KRW 300 KRW
Rest of World 300 KRW 300 KRW 300 KRW 300 KRW 300 KRW 300 KRW

* Hong Kong and Macau

** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged 300 KRW/kg regardless of billing location.

Charge in KRW per KG

DHL Express Emergency Situation Surcharge Applied since July 1, 2020
Destination Country/Region
Origin Country / Region Hong Kong*
& China
Australia &
New Zealand***
Rest of Asia** Europe Americas Rest of World
China 1,200 KRW 2,200 KRW 1,200 KRW 1,200 KRW 1,200 KRW 1,200 KRW
Hong Kong* 1,200 KRW 2,200 KRW 1,200 KRW 1,200 KRW 1,200 KRW 1,200 KRW
Rest of Asia** 1,200 KRW 2,200 KRW 1,200 KRW 300 KRW 300 KRW 300 KRW
Europe 300 KRW 300 KRW 300 KRW 300 KRW 300 KRW 300 KRW
Americas 300 KRW 300 KRW 300 KRW 300 KRW 300 KRW 300 KRW
Rest of World 300 KRW 300 KRW 300 KRW 300 KRW 300 KRW 300 KRW

* Hong Kong and Macau

** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged 300 KRW/kg regardless of billing location.

Please note that the Emergency Situation Surcharge is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.

If you have any questions, please reach out to your local DHL representative.

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