Help and Support

My VIP Care and Support Center

Shipping Advice

Customs Clearance Advice

FAQs

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What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Importing Food to the US

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Shipping Online

Courier Pickups

Tracking and Monitoring

Duties and Taxes

Return Shipments

Payment and Billing

Account Protection

Email Us

How Can We Help?

Tracking	Customer Service
Sales	Billing
Claims

Complaint? Compliment?

Go straight to the top and tell Evgeniy Bagdashkin, Country Manager of DHL Express Kazakhstan

Go Straight to the Top!

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General Shipping
Billing/Accounting

Chat with Us on WhatsApp

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Chat With Us

Our Digital Assistant is available 24/7 to answer your questions.

Call Us

Customer Service

+7 727 2588588

For Landline:
+7 727 2588588
For Mobile:
+7 702 0080200

Questions and support for shipment status, delivery and courier pickups.

More Call Options

More Call Options

Customer Service: +7 727 2-588-588
Import/Export department: +7 727 2-590-003
IT department: +7 727 2-584-639
Commercial department: +7 727 2-590-004
Billing/Accounting: +7 727 2-583-848

Technical support online shipping solutions

No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.

Holiday Hours

We're closed on these holidays.

New Year	Jan 1 - 2
International Women's Day	Mar 8
Nauryz Meiramy	Mar 21 - 23
Unity of the Nations of Kazakhstan	May 1
Day of the Country Defender	May 7

Victory Day	May 9
Capital City Day	Jul 6
Kurban Ait	Jul 19
Constitution Day of the Republic of Kazakhstan	Aug 30
Republic Day	Oct 25
Independence Day	Dec 16

Hours of Operation

Hours of Operation

Monday – Friday: 8:00 a.m. - 8:00 p.m.

Saturday: 10:00 a.m. - 2:00 p.m.

Sunday: Closed

DHL Express Kazakhstan
Headquarter
Almaty, Nursultan Nazarbayev ave. 100/2, business-park “PRIME”
Fax: +7 727 2-584-358

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!