Help and Support

My VIP Care and Support Center

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How Can We Help?

Complaint? Compliment?
Go straight to the top and tell Evgeniy Bagdashkin, Country Manager of DHL Express Kazakhstan
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Our Digital Assistant is available 24/7 to answer your questions.
Call Us
Customer Service

+7 727 2588588

For Landline:
+7 727 2588588
For Mobile:
+7 702 0080200
Questions and support for shipment status, delivery and courier pickups.
More Call Options
More Call Options
Customer Service: +7 727 2-588-588
Import/Export department: +7 727 2-590-003
IT department: +7 727 2-584-639
Commercial department: +7 727 2-590-004
Billing/Accounting: +7 727 2-583-848
Technical support online shipping solutions
No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.
Holiday Hours
We're closed on these holidays.
New Year
Jan 1 - 2
International Women's Day
Mar 8
Nauryz Meiramy
Mar 21 - 23
Unity of the Nations of Kazakhstan
May 1
Day of the Country Defender
May 7
Victory Day
May 9
Capital City Day
Jul 6
Kurban Ait
Jul 19
Constitution Day of the Republic of Kazakhstan
Aug 30
Republic Day
Oct 25
​​​​​​​​​​​​​​Independence Day
Dec 16
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Hours of Operation
Hours of Operation
Monday – Friday: 9:00 am - 8:00 pm
Saturday: 10:00 am - 2:00 pm
Sunday: Closed
DHL Office
DHL Office

DHL Express Kazakhstan


Almaty, Nursultan Nazarbayev ave. 100/2, business-park “PRIME”

Fax: +7 727 2-584-358

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

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