Important Information

De Minimis Value Reduced De Minimis Value ReducedView Details

We have resumed limited inbound and outbound shipping services to/from select locations of Ukraine.

Morocco - Formal Declaration Required for Ecommerce Shipments Formal Declaration Required for Ecommerce ShipmentsView Details

Singapore - Goods and Services Tax (GST) Collection of Low Value Goods by Overseas Vendors Goods and Services Tax (GST) Collection of Low Value Goods by Overseas VendorsView Details

Turkey - Value Added Tax Value Added TaxView Details

United States of America - Products Originating in China’s Xinjiang Uyghur Autonomous Region Products Originating in China’s Xinjiang Uyghur Autonomous RegionView Details

Shipments To and Transiting Through EU, Norway and Switzerland - Electronic Security Screening Electronic Security ScreeningView Details

We have temporarily suspended DHL Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia.

When shipping, several regulations & policies must be observed. Therefore, DHL reserves the right to physically inspect any item tendered for carriage. Shipments lodged by our cash or credit card paying customers require 100% physical inspection. This policy is aligned with the legal and regulatory requirements of numerous governments and other regulatory authorities for the express delivery industry to ensure only legitimate shipments are processed.

Shipments may also be subject to other security control methods deemed necessary, such as Sniffer Dogs or X-ray without prior notice to the Shipper, Consignee and/or Payer.

Please note: As Items sent as gifts (Birthdays, Festive or Seasonal Celebrations etc.) are also subject to the same inspection(s) as noted above, Shippers are therefore advised not to wrap gifts or seal shipments upon tendering.

We apologize for any inconvenience and thank you for your understanding and cooperation.

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

Please be informed that quarantine activities in connection with COVID-19 affect the shipping routes used by DHL KZ. Import and export to the countries of the Eurasian Economic Union (EAEU) are carried out by road. Import and export to other countries are carried out by air only via Almaty (ALA) and Atyrau (GUW) airports. Shipments subject to customs clearance are placed at customs warehouses in the Almaty and Atyrau cities. Customs clearance is carried out in the Almaty and Atyrau cities. Further transportation of customs shipments is possible only with the customs transit procedure.