Important Information

COVID-19 has had significant impacts on the global aviation industry, and global supply chains. In order for us to maintain a reliable and high quality delivery service for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge (ESS) in 2020.

Since the onset of this global pandemic, DHL teams have been adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.

As market conditions continue to evolve with the ongoing situation, the Emergency Situation Surcharge (ESS) will be adjusted effective 1st of March, 2022.

Although the ESS surcharge for most lanes will not change, we are making adjustments for specific origin/destination combinations. This adjustment reflects changes in market dynamics, air capacity availability and operational restrictions imposed related to COVID-19 measures from local governments:

  • Origins Rest of Asia** to destinations in the Americas, Europe and Rest of World region: 390 Tenge p/kg

Below, you will find the details for the adjusted ESS per origin and destination combination.

Charge in Tenge per Kg


DHL Express Emergency Situation Surcharge as of March 1, 2022

Destination Country/Region
Origin Country/Region Hong Kong* and China Australia & New Zealand*** Rest of Asia** Europe Americas Rest of World
China 390.00 Tenge 987.00 Tenge 390.00 Tenge 617.00 Tenge 987.00 Tenge 390.00 Tenge
Hong Kong* 390.00 Tenge 987.00 Tenge 390.00 Tenge 617.00 Tenge 987.00 Tenge 390.00 Tenge
Rest of Asia** 390.00 Tenge 987.00 Tenge 390.00 Tenge 390.00 Tenge 390.00 Tenge 390.00 Tenge
Europe 87.00 Tenge 987.00 Tenge 87.00 Tenge 87.00 Tenge 87.00 Tenge 87.00 Tenge
Americas 87.00 Tenge 987.00 Tenge 87.00 Tenge 87.00 Tenge 87.00 Tenge 87.00 Tenge
Rest of World 87.00 Tenge 987.00 Tenge 87.00 Tenge 87.00 Tenge 87.00 Tenge 87.00 Tenge

DHL Express Emergency Situation Surcharge as of November 7, 2021

Destination Country/Region
Origin Country/Region Hong Kong* and China Australia & New Zealand*** Rest of Asia** Europe Americas Rest of World
China 390.00 Tenge 987.00 Tenge 390.00 Tenge 617.00 Tenge 987.00 Tenge 390.00 Tenge
Hong Kong* 390.00 Tenge 987.00 Tenge 390.00 Tenge 617.00 Tenge 987.00 Tenge 390.00 Tenge
Rest of Asia** 390.00 Tenge 987.00 Tenge 390.00 Tenge 87.00 Tenge 87.00 Tenge 87.00 Tenge
Europe 87.00 Tenge 987.00 Tenge 87.00 Tenge 87.00 Tenge 87.00 Tenge 87.00 Tenge
Americas 87.00 Tenge 987.00 Tenge 87.00 Tenge 87.00 Tenge 87.00 Tenge 87.00 Tenge
Rest of World 87.00 Tenge 987.00 Tenge 87.00 Tenge 87.00 Tenge 87.00 Tenge 87.00 Tenge

* Hong Kong = Hong Kong and Macau

** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged 87.00 Tenge/kg regardless of billing location.


Please note that the ESS is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.

Latest network updates

We will continue to inform our customers about any major changes in our service offering (e.g. local governmental restrictions and transit time impacts). Please visit the following website for temporary service adjustments: https://www.simplydhl.com/covid-19updates

This site details the service status for impacted countries from an original and destination perspective and also includes the latest updates and developments related to our Emergency Situation Surcharge.

If you have any questions, please reach out to your local DHL representative.

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

Annual Price Increase
DHL Express will update its prices, effective January 2022. In Kazakhstan, the average price increase will be 10.0% for International Time Definite products and 10.0% for Domestic Time Definite products.
The price change applies to all discounted rates and agreements, where contracts allow.

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

Please be informed that quarantine activities in connection with COVID-19 affect the shipping routes used by DHL KZ. Import and export to the countries of the Eurasian Economic Union (EAEU) are carried out by road. Import and export to other countries are carried out by air only via Almaty (ALA) and Atyrau (GUW) airports. Shipments subject to customs clearance are placed at customs warehouses in the Almaty and Atyrau cities. Customs clearance is carried out in the Almaty and Atyrau cities. Further transportation of customs shipments is possible only with the customs transit procedure.
Back to Top