Important Information

Annual Price Increase
DHL Express will update its prices, effective January 2022. In Kazakhstan, the average price increase will be 10.0% for International Time Definite products and 10.0% for Domestic Time Definite products.
The price change applies to all discounted rates and agreements, where contracts allow.

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

Please be informed that quarantine activities in connection with COVID-19 affect the shipping routes used by DHL KZ. Import and export to the countries of the Eurasian Economic Union (EAEU) are carried out by road. Import and export to other countries are carried out by air only via Almaty (ALA) and Atyrau (GUW) airports. Shipments subject to customs clearance are placed at customs warehouses in the Almaty and Atyrau cities. Customs clearance is carried out in the Almaty and Atyrau cities. Further transportation of customs shipments is possible only with the customs transit procedure.

In the face of the challenges posed by the current global COVID-19 situation, DHL Express is working to maintain a reliable delivery service for you and your customers. We are currently mobilizing our business continuity plans, monitoring and responding to rapidly changing local conditions.

In order to ensure operational continuity and to keep connecting the world with a high-quality service, effective 1st April 2020 we will temporarily and until further notice levy an Emergency Situation Surcharge to all Time Definite International (TDI) shipments.

This Emergency Situation Surcharge will allow us to cover part of the operating cost increases and the necessary air network adjustments during the time of this emergency situation.

Please find below the mechanism of this surcharge:

Billing Method Chargeable Weight Charge Amount
Emergency Situation Surcharge Fixed Charge
Per Shipment
Up to 2.5 kg No charge
2.51 - 30 kg € 2.50
30.1 - 70 kg € 15
70.1 - 300 kg € 50
>300.1 kg € 200
In case you need further specific detail about the actual operational status in your country, please contact your account manager or customer service representative.

Please note that the Emergency Situation Surcharge is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.

If you have any questions, please reach out to your local DHL representative.

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