Optional Services

DHL offers a wide range of Optional Services – from non-standard deliveries and billing options, to climate neutral shipping – giving you flexible service options to fit your shipping needs!
Optional Services
Description
How We Charge
Cost
Preparation and Packaging
Shipment Preparation
Get extra hands to help with shipment volume fluctuations.
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Shipment Preparation

This is a convenient, fast and reliable service for seasonal or irregular shipments that require extra resources for their preparation.

DHL manages the entire process of waybill preparation, content selection, labelling and packaging, then sends the shipments to the designated domestic or international addresses.

Contact Customer Service or your Sales Representative for details.

Per Shipment
9,000.00 Tenge
Shipment Protection
Shipment Insurance
Additional protection for your valuable goods.
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Shipment Insurance
We recommend this comprehensive protection for your valuable or personal shipments, giving you peace of mind in the unlikely event of physical damage or loss. Terms and Conditions apply.
By Shipment Value
1% of shipment value with minimum charge of 2,500.00 Tenge
Extended Liability
Documents are valuable too!
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Extended Liability

If you are sending valuable documents such as passports, visa applications or regulatory certificates you can extend the DHL standard liability with this service.

In the event of full or partial loss to a document shipment, a fixed compensation will be paid.

Per Shipment
2,000.00 Tenge
Pickup Options

Dedicated Pickup

Do you have a special pickup request?
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Dedicated Pickup
If your business needs a dedicated vehicle to collect unusual shipments, or a pickup outside normal business hours, we can arrange this for you. For further assistance please contact your local Customer Service.
Per Shipment
2,500 tenge
Saturday Pickup
Shipping on Saturday.
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Saturday Pickup
In countries where Saturday is not a normal working day, DHL can arrange an ad-hoc pickup of smaller shipments up to 30 kg. The service is available at selected postal locations only. For further details contact Customer Service.
Per Shipment
2,750.00 Tenge
Delivery Options
Saturday Delivery
Have your shipment delivered on a Saturday.
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Saturday Delivery

We offer Saturday delivery services to key cities in more than 70 countries.

To check availability, please contact our Customer Service.

Per Shipment
13,000.00 Tenge
Direct Signature
When you want to be sure the package is in the right hands.
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Direct Signature

If you are sending sensitive documents or high value contents you can request DHL to obtain a direct signature from the consignee or a representative at the delivery address.

DHL will ensure your shipment is not re-directed, or delivered at an alternative address.

Per Shipment
2,200.00 Tenge
Verbal Delivery Notification
Have us call you when the shipment has been delivered.
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Verbal Delivery Notification

At shipper’s request, a proactive notification message arranged and given by Customer Service verbally by phone informing the shipper that their shipment has been delivered at destination. Delivery notification emails or text messages generated by our shipping tools are free of charge. 

Contact your local Customer Service for further assistance.

Per Shipment
1,650.00 Tenge
Additional Services
GoGreen Climate Neutral
Ship climate neutral with DHL.
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GoGreen Climate Neutral

When selected, DHL will offset transport related carbon emissions for this shipment.

On contractual basis, DHL can also provide reports for either a high level estimate or a detailed carbon footprint. The service comprises the calculation of carbon emissions at shipment level through a specialized tool, the offsetting of those carbon emissions through DHL’s Carbon Management activities, and the annual certification of those offsetting activities by an accredited third party, Société Générale de Surveillance (SGS).

Please contact Customer Service or your Sales Representative to learn more.

Per Kilogram
100.00 Tenge per shipment till 5 kg, 20.00 Tenge for each next kg if higher
Change of Billing
When changes to your billing invoice are required.
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Change of Billing
This applies when a customer requests a change of defined billing information on an already issued invoice, which will result in a reissuing of the invoice and, in case of an account change, crediting of the old account and debiting of the new.
Per Shipment
13,000.00 Tenge
More About Optional Services
More About Optional Services
  • Charges for Optional Services are in addition to applicable transportation charges.
  • Service availability is based on shipment and destination. All services may not be available in all areas.
  • Not all Optional Services are available for every shipment or in every country.
  • Services are subject to DHL Terms and Conditions, and/or as set forth on the waybill of the country of origin.
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