Customs Services

DHL Express has extensive worldwide customs knowledge and experience. We know that a smooth and efficient customs clearance process helps your shipments arrive as quickly as possible. We provide standardize services that effectively support the customs clearance process.
Customs Services
Description
How We Charge
Cost
Customs Preparation
Export Declaration
Exporting goods being subject to additional controls
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Export Declaration

Applies in countries where an export declaration is required for shipments containing controlled commodities or exceeding a certain value threshold or weight.

Depending on origin country, shippers that submit a declaration online may avoid the local charge.

Per Shipment
45,000.00 Tenge
Bonded Transit
Shipping under customs bond
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Bonded Transit
Bonded Transit applies to both export and import shipments whenever DHL is required to open, manage or report any form of transfer under bond.
Per Shipment
30,000.00 Tenge
Multiline Entry
Importing shipments containing multiple commodities
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Multiline Entry
Charges apply when more than 5 lines are recorded on the customs clearance, for example with different commodities or different countries of manufacture.
Per Line
2,700.00 Tenge
Preferential Origin
Benefit from preferential duty
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Preferential Origin
At Shipper’s request, the preparation or provision of a Certificate of Origin or other similar forms by DHL to certify the goods in a particular export shipment have been produced, manufactured or processed in a particular country allowing preferential rates of duty to be claimed at destination. Common examples are EUR1, Form A, ATR1.
Per Shipment
€5.00
Customs Process
Formal Clearance
Non-Routine and high value clearance
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Formal Clearance
Applies when goods are excluded from routine clearance procedures, due to value or weight exceeding the formal entry threshold set by destination Customs Authorities or due to other regulatory requirements such as tariff codes. Applies also to formal clearance performed by DHL contracted third party brokers in countries where DHL cannot provide such clearance services or operate as a licensed broker.
Per Shipment
45,000.00 Tenge
Bonded Storage
When the shipment cannot be released by customs
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Bonded Storage

Storage charges apply when the shipment cannot be released by customs due to inaccurate or missing paperwork.

Charges take effect three calendar days after the freight arrival date or broker notification, whichever is later. The charge applies to the duty and tax payer.

Per Kilogram
Per Day
After 3 Calendar Days

8,000.00 Tenge for the first week after notification

4,000.00 Tenge for each subsequent week

Clearance Data Modification
When clearance data requires corrections
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Clearance Data Modification
A surcharge applies in case the customs declared value of a shipment requires modification either before or during the customs clearance process.
Per Shipment
25,000.00 Tenge
Permits and Licenses
We facilitate the license filing process.
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Permits and Licenses
To accelerate import of selected controlled commodities, such as medical devices, pharmaceuticals, computer monitors, laser CD players, cosmetics, eyeglasses, food and food products, DHL is required to file specific information in order to obtain the required import permits or licenses. 
Per Shipment
12,000.00 Tenge plus cost of certificate
Customs Support
Disbursement
Accelerate clearance with a disbursement agreement
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Disbursement

On contractual basis, DHL will accelerate the customs clearance process making prompt payment of duty and tax charges relating to a shipment, while the receiver defers payment until an agreed date.

Available only for business customers with a DHL duty account.

Per Shipment

Up to 62,500.00 Tenge - 10%,

From 62,500.00 Tenge up to 125,000.00 Tenge - 8%,

From 125,000.00 Tenge up to 250,000.00 Tenge - 6%,

From 250,000.00 Tenge - 5%

Advance Payment
DHL advancing import duties and taxes
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Advance Payment
DHL accelerates the customs clearance process by paying applicable duties, taxes and other regulatory charges in advance on behalf of importers with whom DHL has no disbursement agreement, typically private consumers. The charge is based on the credit advanced or guaranteed and is subject to a standard minimum.
Per Shipment

Up to 62,500.00 Tenge - 10%,

From 62,500.00 Tenge up to 125,000.00 Tenge - 8%,

From 125,000.00 Tenge up to 250,000.00 Tenge - 6%,

From 250,000.00 Tenge - 5%

Broker Notification
Designate your preferred Broker
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Broker Notification

At the customer’s request, DHL will provide the necessary paperwork to the customer’s designated broker to perform the import clearance and resume the delivery to the final destination once the clearance is completed.

DHL is subsequently not responsible for the timeliness of the submission to customs or for the release of the shipment.

Per Shipment
8,000.00 Tenge
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