DHL Express

Surcharges

Updated: December 1, 2024
Effective: January 1, 2025
DHL Express is committed to providing customers with the best delivery service, which is why we are continuing to offer coverage to more parts of the world than any other company.
Surcharge
Description
How We Charge
Cost
Dangerous Goods
Lithium Batteries (with Equipment) - Lithium Ion PI966, Section II, Lithium Metal PI969, Section II
Shipping lithium batteries with equipment
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Lithium Batteries (Loose) - Lithium Ion PI965, Section II, Lithium Metal PI968, Section II

Lithium Ion PI966, Section II

A service charge will be assessed on Lithium Ion batteries with equipment. Packaging must be compliant with the appropriate IATA Packing Instruction 966, Section II and are accepted from approved shippers only.

Lithium Metal PI969, Section II

A service charge will be assessed on Lithium Metal batteries with equipment. Packaging must be compliant with the appropriate IATA Packing Instruction 969, Section II and are accepted from approved shippers only.
Per Shipment
2,500.00 Tenge
Lithium Batteries (in Equipment) - Lithium Ion PI967, Section II, Lithium Metal PI970, Section II
Shipping lithium batteries in equipment
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Lithium Batteries (with Equipment) - Lithium Ion PI966, Section II, Lithium Metal PI969, Section II

Lithium Ion PI967, Section II

Shipments containing Lithium Ion batteries in equipment are accepted only in compliance with the approriate IATA Packing Instruction 967, Section II.

Lithium Metal PI970, Section II

Shipments containing Lithium Metal batteries in equipment are accepted only in compliance with the approriate IATA Packing Instruction 970, Section II.

DHL reserves the right to reject shipments known or suspected to contain defective or damaged batteries.
Per Shipment
No Charge
Biological Substances
Shipping biological substances
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Biological Substances
Shipments containing Biological Substances Category B (UN3373) or genetically modified organisms as per UN3245 are only accepted in combination with DHL Medical Express.

Contractual agreement required.
Per Shipment
No Charge
Shipping Lithium Batteries
Remote Area Services
Remote Area Delivery
When shipping to a remote area
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Remote Area Delivery
This surcharge applies when a shipment is delivered to a location that is distant or difficult to serve.
Per Shipment

Internaltional - 12,000.00 Tenge or 600.00 Tenge per kilo, if higher

Domestic - 8,000.00 Tenge or 2,000.00 Tenge per kilo, if higher
Remote Area Pickup
Importing shipments from remote pickup locations
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Remote Area Pickup
This surcharge applies when an import shipment is collected from a location that is distant or difficult to serve.
Per Shipment
12,000.00 Tenge or 600.00 Tenge per kilo, if higher
Check for Remote Locations
Security Services
Elevated Risk
Countries where DHL operates at elevated risk.
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Elevated Risk
A surcharge is applied when shipping to or importing from a destination country, DHL is operating at elevated risk due to continuous state of war, civil unrest, or continuous threats from terrorism.
 
Countries affected (subject to change): Afghanistan, Burkina Faso, Democratic Republic of the Congo, Haiti, Iraq, Israel, Lebanon, Libya, Mali, Somalia Mogadishu, Sudan, Syria, Ukraine, Venezuela and Yemen.
Per Shipment
15,000.00 Tenge
Restricted Destination
Shipping in compliance with trade restrictions
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Restricted Destination
A surcharge applies when shipping to or importing from a destination country that is subject to specific trade restrictions imposed by the UN Security Council.
 
Countries affected (subject to change): Central African Republic, Democratic Republic of the Congo, Iran, Iraq, North Korea, Libya, Somalia Mogadishu and Yemen
Per Shipment
16,000.00 Tenge
Data Correction
Address Correction
Our priority is to get your shipment in the right hands.
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Address Correction
A fixed surcharge is applied per shipment when the destination address provided by the Shipper is incomplete, outdated or incorrect and DHL is subsequently unable to deliver the shipment. DHL searches and determines the correct address to complete the delivery.
Per Shipment
5,600.00 Tenge
Data Entry
The benefit of centralized data is on-time deliveries.
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Data Entry
A surcharge applies for each shipment consigned with non-electronic, paper based manual house waybills. Electronic shipping documentation incurs no additional charges.
Per Shipment
6,200.00 Tenge
Additional Handling
Overweight Piece
Shipment pieces exceeding 70 kg
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Overweight Piece
A fixed surcharge is applied to every piece, including a pallet that exceeds a scale or volumetric weight of 70kg.
Per Piece

International - 47,000.00 Tenge

Domestic - 25,000.00 Tenge
Oversize Piece
Large pieces exceeding 100 cm
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Oversize Piece

A fixed surcharge applies to every piece, including a pallet, with a single dimension in excess of 100 cm.

Does not apply to pieces already subject to Overweight Piece surcharge
Per Piece

International - 10,200.00 Tenge

Domestic - 6,100.00 Tenge
Non-Stackable Pallet
When shipping non-stackable pallets
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Non-Stackable Pallet
This fixed surcharge is applied to every pallet within a shipment that cannot be stacked, either on request by the shipper, or because of its shape, content or packaging material. Does not apply to pallets below 30 kg
Per Pallet

International - 152,000.00 Tenge

Domestic - 76,000.00 Tenge
Non-Conveyable Piece
Shipment pieces between 25 kg - 70 kg
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Non-Conveyable Piece

A fixed surcharge is applied to every piece within a shipment with an actual weight between 25 kg – 70 kg.

The surcharge does not apply to pieces already subject to Overweight Piece or Oversize Piece surcharge.
Per Piece

International - 10,200.00 Tenge

Domestic - 6,100.00 Tenge
Temporary Surcharges
Emergency Situation
Service continuation in emergency situations
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Emergency Situation
A temporary surcharge, which allows us to cover operating cost increases due to an emergency situation out of DHL’s control. Change in market dynamics and air capacity availability is reflected through regular price adjustments.
Demand Surcharge
Demand Surcharges may apply to shipment during a period of high demand
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Demand Surcharge
A period of high demand is to be determined by DHL at its own discretion but may include a time of high demand for shipping services or a period with high operational cost. Demand Surcharges apply cumulatively if a shipment and/or individual pieces meet more than one of the specified criteria.
More About Surcharges
More About Surcharges
  • Surcharges apply in addition to rates and other applicable charges.
Changes in fuel prices result in fluctuating costs for the transport industry, necessitating a variable fuel surcharge which may rise, fall or be removed, in line with movements in fuel prices.
Domestic and International Time Definite services
Month
Surcharges
July 2025
27.00%
June 2025
26.75%
May 2025
27.50%
More About Domestic and International Time Definite Fuel Surcharge
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The fuel surcharge for Domestic and International Time Definite services will be based on the daily average spot prices for US Gulf Coast (USGC) kerosene-type jet fuel, as reported by the U.S. Department of Energy between 3rd week release of prior month to 3rd week release of actual month.
For example, the daily average price for fuel from 18th of April to 15th of May is used to determine the applicable surcharge in June.
The fuel surcharge applies to the transportation charges and to the following services and surcharges (where applicable):
  • Dedicated Delivery
  • Dedicated Pickup
  • Demand Surcharge
  • Elevated Risk
  • Emergency Situation
  • Non-Conveyable Piece
  • Non-Stackable Pallet
  • Oversize Piece
  • Overweight Piece
  • Remote Area Delivery
  • Remote Area Pickup
  • Residential Address
  • Saturday Delivery
  • Saturday Pickup
DHL reserves the right to change the fuel surcharge index and table with or without notice. Both the amount and duration of the surcharge will be determined at DHL's sole discretion.
DHL Jet Fuel Index
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At least
But Less Than
Surcharge
$1.30
$1.33
21.50%
$1.33
$1.36
21.75%
$1.36
$1.39
22.00%
$1.39
$1.42
22.25%
$1.42
$1.45
22.50%
$1.45
$1.48
22.75%
$1.48
$1.51
23.00%
$1.51
$1.54
23.25%
$1.54
$1.57
23.50%
$1.57
$1.60
23.75%
$1.60
$1.63
24.00%
$1.63
$1.66
24.25%
$1.66
$1.69
24.50%
$1.69
$1.72
24.75%
$1.72
$1.75
25.00%
$1.75
$1.78
25.25%
$1.78
$1.81
25.50%
$1.81
$1.84
25.75%
$1.84
$1.87
26.00%
$1.87
$1.90
26.25%
$1.90
$1.93
26.50%
$1.93
$1.96
26.75%
$1.96
$1.99
27.00%
$1.99
$2.02
27.25%
$2.02
$2.05
27.50%
$2.05
$2.08
27.75%
$2.08
$2.11
28.00%
$2.11
$2.14
28.25%
$2.14
$2.17
28.50%
$2.17
$2.20
28.75%
$2.20
$2.23
29.00%
$2.23
$2.26
29.25%
$2.26
$2.29
29.50%
$2.29
$2.32
29.75%
$2.32
$2.35
30.00%
$2.35
$2.38
30.25%
$2.38
$2.41
30.50%
$2.41
$2.44
30.75%
$2.44
$2.47
31.00%
$2.47
$2.50
31.25%
$2.50
$2.53
31.50%
$2.53
$2.56
31.75%
$2.56
$2.59
32.00%
$2.59
$2.62
32.25%
$2.62
$2.65
32.50%
$2.65
$2.68
32.75%
$2.68
$2.71
33.00%
$2.71
$2.74
33.25%
$2.74
$2.77
33.50%
$2.77
$2.80
33.75%
$2.80
$2.83
34.00%
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