covid19

Changes in Shipping Routes
Changes in Shipping Routes

Please be informed that quarantine activities in connection with COVID-19 affect the shipping routes used by DHL KZ. Import and export to the countries of the Eurasian Economic Union (EAEU) are carried out by road. Import and export to other countries are carried out by air only via Almaty (ALA) and Atyrau (GUW) airports. Shipments subject to customs clearance are placed at customs warehouses in the Almaty and Atyrau cities. Customs clearance is carried out in the Almaty and Atyrau cities. Further transportation of customs shipments is possible only with the customs transit procedure.
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View updates from Deutsche Post DHL Group Coronavirus task force.

Emergency Situation Surcharge (ESS) Adjustment – Effective November 25th 2021
Emergency Situation Surcharge (ESS) Adjustment – Effective November 25th 2021

Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in 2020.

Since the onset of this global pandemic, DHL teams have been working around the clock, adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.

As market conditions continue to evolve with the ongoing COVID-19 situation in combination with the cost associated with capacity constraints in the global air network during the peak period, the Emergency Situation Surcharge (ESS) will be adjusted effective November 25, 2021 until February 13, 2022.

We will update customers before February 13th 2022 about the development of market conditions and the subsequent evolution of the Emergency Situation Surcharge.

Although the ESS surcharge for most lanes will not change, we are making adjustments for specific origin/destination combinations. This adjustment reflects changes in market dynamics and air capacity availability during the peak period, and operational restrictions imposed related to COVID-19 measures from local governments.

The adjustments are summarized below:

  • Origins China and Hong Kong to destinations in the Americas region:
    from 390.00 Tenge/kg to 987.00 Tenge/kg
  • Origins China and Hong Kong to destinations in the Europe region:
    from 390.00 Tenge/kg to 617.00 Tenge/kg
  • Origins EuropeAmericas and Rest of World to destination Australia and New Zealand:
    from 87.00 Tenge/kg to 987.00 Tenge/kg

Below, you will find the details for the adjusted ESS per origin and destination combination.

Charge in Tenge per Kg


DHL Express Emergency Situation Surcharge as of November 25, 2021

Destination Country/Region
Origin Country/Region Hong Kong* and China Australia & New Zealand*** Rest of Asia** Europe Americas Rest of World
China 390.00 Tenge 987.00 Tenge 390.00 Tenge 617.00 Tenge 987.00 Tenge 390.00 Tenge
Hong Kong* 390.00 Tenge 987.00 Tenge 390.00 Tenge 617.00 Tenge 987.00 Tenge 390.00 Tenge
Rest of Asia** 390.00 Tenge 987.00 Tenge 390.00 Tenge 87.00 Tenge 87.00 Tenge 87.00 Tenge
Europe 87.00 Tenge 987.00 Tenge 87.00 Tenge 87.00 Tenge 87.00 Tenge 87.00 Tenge
Americas 87.00 Tenge 987.00 Tenge 87.00 Tenge 87.00 Tenge 87.00 Tenge 87.00 Tenge
Rest of World 87.00 Tenge 987.00 Tenge 87.00 Tenge 87.00 Tenge 87.00 Tenge 87.00 Tenge


DHL Express Emergency Situation Surcharge as of July 1, 2020

Destination Country/Region
Origin Country/Region Hong Kong*
& China
Australia &
New Zealand***
Rest of Asia** Europe Americas Rest of World
China 390.00 Tenge 715.00 Tenge 390.00 Tenge 390.00 Tenge 390.00 Tenge 390.00 Tenge
Hong Kong* 390.00 Tenge 715.00 Tenge 390.00 Tenge 390.00 Tenge 390.00 Tenge 390.00 Tenge
Rest of Asia** 390.00 Tenge 715.00 Tenge 390.00 Tenge 87.00 Tenge 87.00 Tenge 87.00 Tenge
Europe 87.00 Tenge 87.00 Tenge 87.00 Tenge 87.00 Tenge 87.00 Tenge 87.00 Tenge
Americas 87.00 Tenge 87.00 Tenge 87.00 Tenge 87.00 Tenge 87.00 Tenge 87.00 Tenge
Rest of World 87.00 Tenge 87.00 Tenge 87.00 Tenge 87.00 Tenge 87.00 Tenge 87.00 Tenge

* Hong Kong = Hong Kong and Macau

** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged 87.00 Tenge/kg regardless of billing location.


Please note that the ESS is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.

If you have any questions, please reach out to your local DHL representative.