Help and Support

My VIP Care and Support Center

Call Us
Customer Service

976 11 310919

Questions and support for shipment status, delivery and courier pickups.
More Call Options
More Call Options

General Shipping
Mon – Fri: 08:30 - 17:30
Sat: 09:00-13:00
Sun: Closed
976 11 310919

Billing and Invoicing
Mon – Fri: 08:30 - 17:30
Sat, Sun, PH: Closed
976 11 320732

Technical Support for Online Shipping Tools
Mon – Fri: 08:30 - 17:30
Sat, Sun, PH: Closed
976 11 310919

Shipment Claims
Mon – Fri: 08:30 - 17:30
Sat, Sun, PH: Closed
976 11 310919
976 11 313331

Custom Clearance
Mon – Fri: 0830 - 1700
Sat, Sun, PH: Closed
976 70114141
976 70049755

Holiday Hours
We’re closed on these holidays
New Year's Day
Jan 1
International Women's Day
Mar 8
Children's day
Jun 1
National Holiday (Naadam Festival)
Jul 12
Constitution Day
Nov 26
National Liberation Movement Day
Dec 29
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Hours of Operation
Hours of Operation
Monday – Friday: 08:30 – 17:30
Saturday: 09:00-13:00
Sunday: Closed
DHL Office
DHL Office
DHL LLC
Ulaanbaatar, Sukhbaatar District
Peace Avenue - 15A
14210

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

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