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My VIP Care and Support Center

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What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

MyDHL+ Guides and Tips

Helpful guides and tips for using MyDHL+

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Shipping Online

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Tracking and Monitoring

Duties and Taxes

Return Shipments

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How Can We Help?

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General Shipping
General Shipping
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Technical Support for Online Shipping Tools
Shipment Claims
Custom Clearance

Call Us

Customer Service

853-2837 2828

Questions and support for shipment status, delivery and courier pickups.

More Call Options

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General Shipping
Mon-Fri: 09:00 - 18:30
Sat: 09:00 - 13:00
853-28372828

Billing and Invoicing
Mon-Fri: 09:00 - 17:40
Sat, Sun, Public Holidays: Closed
853-28753399

Technical Support for Online Shipping Tools
Mon-Fri: 09:00 - 18:30
Sat, Sun, Public Holidays: Closed
853-28569916

Shipment Claims
Mon-Fri: 09:00 - 18:30
Sat, Sun, Public Holidays: Closed
853-28372828

Custom Clearance
Mon-Fri: 09:00 - 18:30
Sat, Sun, Public Holidays: Closed
853-28372828
mo.ops@dhl.com

Holiday Hours

We're closed on these holidays.

The First day of January	Jan 1
The First day of the Lunar New Year	Feb 17
The Second day of the Lunar New Year	Feb 18
The Third day of the Lunar New Year	Feb 19
Good Friday	Apr 3

The day following Good Friday	Apr 4
To Compensate Ching Ming Festival	Apr 6
Labour Day	May 1
To Compensate the Buddha's Birthday	May 25
Tung Ng Festival	Jun 19
The day following Mid-Autumn Festival	Sep 26
National Day of the People's Republic of China	Oct 1
The day following National Day	Oct 2
To Compensate Chong Yeung Festival	Oct 19
All Soul's Day	Nov 2
Feast of the Immaculate Conception	Dec 8
To Compensate Macau Special Admin. Region Establishment Day	Dec 21
Winter Solstice	Dec 22
Christmas Eve	Dec 24
Christmas Day	Dec 25

Hours of Operation

Hours of Operation

Monday – Friday: 09:00 - 18:30

Saturday: 09:00 - 13:00

Sunday: Closed

DHL Express
Avenida do conselheiro
Ferrieira de almeida
NOS 106-122,
PAK WAI FA YUEN R/C AH-AM

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!