Important Information

The index for determining the DHL Express Fuel Surcharge will change effective November 1, 2023. Please visit our Fuel Surcharge page for more details.
Annual Price Increase
DHL Express will update its prices, effective January 2024. In Macao SAR, China, the average price increase will be 4.9%.
The price change applies to all discounted rates and agreements, where contracts allow.

DHL Express does not accept international shipments of Controlled Military Items subject to export controls.

This suspension does not include domestic shipments of Controlled Military Items or international shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to export controls, please contact your national licensing authority (and/or the licensing authority in the country of origin and destination of the military items) to verify.

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

Online Retailers Collect Good and Services Tax Online Retailers Collect Good and Services TaxView Details
Take advantage of MyDHL+ features to help accurately describe the items in your shipment – critical for speedy customs clearance!

As of July 2, 2023, when creating a shipment to Ireland in MyDHL+ and DHL Express shipping solutions

  • City and postcode will be required for the Recipient address
For DHL Express high-volume shippers and accounts that have integrated systems, Ireland’s Eircode system  allows searches by city/postcode combinations
Argentina - Formal Clearance Value Reduced Formal Clearance Value ReducedView Details
Portugal - Low Value Shipment VAT Low Value Shipment VATView Details
Kenya - Anti-Counterfeit Import Permit Anti-Counterfeit Import PermitView Details
Customs Invoice Validation Requirements Customs Invoice Validation RequirementsView Details
We have resumed limited outbound services from select locations in Ukraine to other countries.
We have temporarily suspended DHL Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia.
Due to the enforcement of the relevant requirements on import and/ or export declarations pursuant to Article 10 of the Foreign Trade Law (Law No. 7/2003 of the Macao Special Administrative Region), it’s mandatory for all Inbound/Outbound shipments value over MOP5000 to have Customs Declaration readily available prior to shipment’s arrival/ departure to Macao. Failure to do so may result in shipment confiscation by relevant authority with further charges and/or fines to be borne by consignee.
DHL Express Macao can provide customs declaration services with relevant charges may apply.
If customer opted to provide his/her own customs declaration form, it must be accurately submitted 1 working day before 12:00 prior to the shipment entering into Macao. For export declaration form, courier will collect it together with the shipment and relevant documents.
If customer opted to have customs declaration service to be provided by DHL Express Macao, Customs Invoice or Packing list with accurate item description (with HS code), quantity, weight, country of origin and value must be submitted 1 working day before 14:00 prior to the shipment entering into or leaving Macao (as the case may be). As per DHL’s Terms & Conditions of Carriage, all information provided by shipper or its representatives shall be complete and accurate, failing which shipper shall indemnify DHL for any loss or damage arising thereof.
The Declaration Service activation date was launched last September 15th, 2020, please ensure all requirements mentioned are completed for shipments over MOP5000 in/ out Macau to avoid serious customs/ service complications.
For detailed information on the regulations, please refer to the government website for more details.
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