Important Information

The index for determining the DHL Express Fuel Surcharge will change effective July 1, 2022. Please visit our Fuel Surcharge page for more details.
We have temporarily suspended DHL Express shipments to and from Ukraine, Belarus and for inbound and domestic shipments to/within Russia.
Due to the enforcement of the relevant requirements on import and/ or export declarations pursuant to Article 10 of the Foreign Trade Law (Law No. 7/2003 of the Macao Special Administrative Region), it’s mandatory for all Inbound/Outbound shipments value over MOP5000 to have Customs Declaration readily available prior to shipment’s arrival/ departure to Macao. Failure to do so may result in shipment confiscation by relevant authority with further charges and/or fines to be borne by consignee.
DHL Express Macao can provide customs declaration services with relevant charges may apply.
If customer opted to provide his/her own customs declaration form, it must be accurately submitted 1 working day before 12:00 prior to the shipment entering into Macao. For export declaration form, courier will collect it together with the shipment and relevant documents.
If customer opted to have customs declaration service to be provided by DHL Express Macao, Customs Invoice or Packing list with accurate item description (with HS code), quantity, weight, country of origin and value must be submitted 1 working day before 14:00 prior to the shipment entering into or leaving Macao (as the case may be). As per DHL’s Terms & Conditions of Carriage, all information provided by shipper or its representatives shall be complete and accurate, failing which shipper shall indemnify DHL for any loss or damage arising thereof.
The Declaration Service activation date was launched last September 15th, 2020, please ensure all requirements mentioned are completed for shipments over MOP5000 in/ out Macau to avoid serious customs/ service complications.
For detailed information on the regulations, please refer to the government website for more details.

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

DHL Macau office will be closed for Chinese New Year Holiday from 1-3 Feb 2022.

Shipment pickup from Macau to overseas will be suspended from 28 Jan - 3 Feb 2022.

Shipment Delivery in Macau will be suspended from 1-3 Feb 2022.

When shipping, several regulations & policies must be observed. Therefore, DHL reserves the right to physically inspect any item tendered for carriage. Shipments lodged by our cash or credit card paying customers require 100% physical inspection. This policy is aligned with the legal and regulatory requirements of numerous governments and other regulatory authorities for the express delivery industry to ensure only legitimate shipments are processed.

Shipments may also be subject to other security control methods deemed necessary, such as Sniffer Dogs or X-ray without prior notice to the Shipper, Consignee and/or Payer.

Please note: As Items sent as gifts (Birthdays, Festive or Seasonal Celebrations etc.) are also subject to the same inspection(s) as noted above, Shippers are therefore advised not to wrap gifts or seal shipments upon tendering.

We apologize for any inconvenience and thank you for your understanding and cooperation.

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

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