Important Information

Annual Price Increase
DHL Express will update its prices, effective January 2022. In Macau, the average price increase will be 4.9%.
The price change applies to all discounted rates and agreements, where contracts allow.

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

Due to the enforcement of the relevant requirements on import and/ or export declarations pursuant to Article 10 of the Foreign Trade Law (Law No. 7/2003 of the Macao Special Administrative Region), it’s mandatory for all Inbound/Outbound shipments value over MOP5000 to have Customs Declaration readily available prior to shipment’s arrival/ departure to Macao. Failure to do so may result in shipment confiscation by relevant authority with further charges and/or fines to be borne by consignee.
DHL Express Macao can provide customs declaration service free of charge for account customers, and for cash customers HKD300 payment would be collected from shipper during Pick-up.
If customer opted to provide his/her own customs declaration form, it must be accurately submitted 1 working day before 12:00 prior to the shipment entering into Macao. For export declaration form, courier will collect it together with the shipment and relevant documents.
If customer opted to have customs declaration service to be provided by DHL Express Macao, Customs Invoice or Packing list with accurate item description (with HS code), quantity, weight, country of origin and value must be submitted 1 working day before 14:00 prior to the shipment entering into or leaving Macao (as the case may be). As per DHL’s Terms & Conditions of Carriage, all information provided by shipper or its representatives shall be complete and accurate, failing which shipper shall indemnify DHL for any loss or damage arising thereof.
The Declaration Service activation date was launched last September 15th, 2020, please ensure all requirements mentioned are completed for shipments over MOP5000 in/ out Macau to avoid serious customs/ service complications.
For detailed information on the regulations, please refer to the government website for more details.

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in early April.

Since the onset of this global pandemic, DHL teams have been working around the clock, adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.

As market conditions continue to evolve with the ongoing COVID-19 situation, the Emergency Situation Surcharge (ESS) will be adjusted effective August 24, 2020.

We will make an adjustment for the following origin/destination combinations, and this adjustment reflects changes in market dynamics, air capacity availability and operational restrictions imposed related to COVID-19 measures from local governments:

  • Origins China, Hong Kong and rest of Asia to destination Australia and New Zealand:
  • From HKD 14.70 p/kg to HKD 18 p/kg

Please note that this adjustment only affects shipments billed in Asia.

Below, you will find the details for the adjusted surcharge per origin and destination combination.

Charge in HKD per KG

DHL Express Emergency Situation Surcharge as of August 24, 2020
Destination Country/Region
Origin
Country
/ Region
China Hong Kong
& Macau
Rest of Asia Australia, New Zealand & Papua New Guinea Rest of World
China   8 HKD 8 HKD 18 HKD 8 HKD
Hong Kong
& Macau
8 HKD   8 HKD 18 HKD 8 HKD
Rest of Asia** 8 HKD 8 HKD 8 HKD 18 HKD 1.80 HKD
Australia, New Zealand & Papua New Guinea 8 HKD 8 HKD 8 HKD 1.80 HKD 1.80 HKD
Rest of World 1.80 HKD 1.80 HKD 1.80 HKD 1.80 HKD 1.80 HKD

* Hong Kong and Macau

** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged HKD 1.8/kg regardless of billing location.

Charge in HKD per KG

DHL Express Emergency Situation Surcharge as of July 1st, 2020
Destination Country/Region
Origin Country / Region China Hong Kong & Macau* Rest of Asia** Australia & New Zealand*** Europe Americas Rest of World
China - 8 HKD 8 HKD 14.70 HKD 8 HKD 8 HKD 8 HKD
Hong Kong & Macau* 8 HKD - 8 HKD 14.70 HKD 8 HKD 8 HKD 8 HKD
Rest of Asia** 8 HKD 8 HKD 8 HKD 14.70 HKD 1.80 HKD 1.80 HKD 1.80 HKD
Australia & New Zealand*** 8 HKD 8 HKD 8 HKD 1.80 HKD 1.80 HKD 1.80 HKD 1.80 HKD
Europe 1.80 HKD 1.80 HKD 1.80 HKD 1.80 HKD 1.80 HKD 1.80 HKD 1.80 HKD
Americas 1.80 HKD 1.80 HKD 1.80 HKD 1.80 HKD 1.80 HKD 1.80 HKD 1.80 HKD
Rest of World 1.80 HKD 1.80 HKD 1.80 HKD 1.80 HKD 1.80 HKD 1.80 HKD 1.80 HKD

* Hong Kong and Macau. All shipments from Hong Kong to Macau and vice versa will not be charged with ESS.

** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged HKD 1.8/kg regardless of billing location.

Please note that the Emergency Situation Surcharge is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.

If you have any questions, please reach out to your local DHL representative.

When shipping, several regulations & policies must be observed. Therefore, DHL reserves the right to physically inspect any item tendered for carriage. Shipments lodged by our cash or credit card paying customers require 100% physical inspection. This policy is aligned with the legal and regulatory requirements of numerous governments and other regulatory authorities for the express delivery industry to ensure only legitimate shipments are processed.

Shipments may also be subject to other security control methods deemed necessary, such as Sniffer Dogs or X-ray without prior notice to the Shipper, Consignee and/or Payer.

Please note: As Items sent as gifts (Birthdays, Festive or Seasonal Celebrations etc.) are also subject to the same inspection(s) as noted above, Shippers are therefore advised not to wrap gifts or seal shipments upon tendering.

We apologize for any inconvenience and thank you for your understanding and cooperation.

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