FAQs – Shipping Online

Weights and Dimensions

Accuracy is important, so if you have to estimate, try to be as accurate as possible.

  • DHL reweighs and measures all parcels once they arrive at our service centers.
  • If your estimated weight and dimensions are inaccurate, it may result in additional charges.


Yes. Packing your parcels with proper materials and care helps ensure shipments arrive safely and intact.

Printing Labels and Documents

Most browsers open a new tab or window to enable printing the PDF label. You may need to check your browser settings to make sure MyDHL+ is not blocked or is a trusted site.

Internet Explorer

  1. Open Settings/Internet Options
  2. Select Security tab
  3. Click the green checkmark Trusted Sites
  4. Click the Sites button
  5. Enter https://mydhl.express.dhl and click Add

Microsoft Edge

  1. On the Print screen, after you click Print, you will receive an alert that mydhl.express.dhl pop-up is being blocked.
  2. Click Always allow
If your browser settings are correct and you are still not able to get to the print screen, please contact us at 1 800 888 388 (Toll free) or +603 7964 2800 (overseas).

Canceling Shipments

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