Important Information

Morocco - Formal Declaration Required for Ecommerce Shipments Formal Declaration Required for Ecommerce ShipmentsView Details
Singapore - Formal Declaration Required for Ecommerce Shipments Formal Declaration Required for Ecommerce ShipmentsView Details
Turkey - Products Originating in China’s Xinjiang Uyghur Autonomous Region Products Originating in China’s Xinjiang Uyghur Autonomous RegionView Details
United States of America - Products Originating in China’s Xinjiang Uyghur Autonomous Region Products Originating in China’s Xinjiang Uyghur Autonomous RegionView Details
Shipments To and Transiting Through EU, Norway and Switzerland - Electronic Security Screening View Details
Annual Price Increase
DHL Express will update its prices, effective January 2023. In Malaysia, the average price increase will be 7.9%.
The price change applies to all discounted rates and agreements, where contracts allow.
We have resumed limited outbound services from select locations in Ukraine to other countries.
We have temporarily suspended DHL Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia.

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

The index for determining the DHL Express Fuel Surcharge will change effective July 1, 2022. Please visit our Fuel Surcharge page for more details.

When shipping, several regulations & policies must be observed. Therefore, DHL reserves the right to physically inspect any item tendered for carriage. Shipments lodged by our cash or credit card paying customers require 100% physical inspection. This policy is aligned with the legal and regulatory requirements of numerous governments and other regulatory authorities for the express delivery industry to ensure only legitimate shipments are processed.

Shipments may also be subject to other security control methods deemed necessary, such as Sniffer Dogs or X-ray without prior notice to the Shipper, Consignee and/or Payer.

Please note: As Items sent as gifts (Birthdays, Festive or Seasonal Celebrations etc.) are also subject to the same inspection(s) as noted above, Shippers are therefore advised not to wrap gifts or seal shipments upon tendering.

We apologize for any inconvenience and thank you for your understanding and cooperation.

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

DHL Express Malaysia is open for business as usual. As confirmed by Malaysian Communications and Multimedia Commission (MCMC), Express Courier Service is licensed under the Postal Act. Hence, DHL Express Malaysia is open for business as usual.

In this difficult time, rest assured that we will deliver the highest level of quality to our customers. If you have any questions, please do not hesitate to reach out to your dedicated Account Manager. You may also reach out to us on via customer service.

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