Help and Support

My VIP Care and Support Center

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Go straight to the top and tell Julian Neo, Managing Director
Technical support online
No need to call. You can simply raise a request to our technical support team or use online chat.
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Our Digital Assistant is available 24/7 to answer your questions.
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Customer Service

1 800 888 388 (Toll free) 

+603 7964 2800 (overseas)
Questions and support for shipment status, delivery and courier pickups.
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More Call Options

Technical Support for Online Shipping Tools
+603 2241 8611
Monday to Friday: 8:30 - 17:30

DHL eCommerce Malaysia inquiries

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Technical support online shipping solutions
No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.
Holiday Hours
We're closed on these holidays.
New Year's Day
Jan 1
Thaipusam
Jan 25
Federal Territory Day (Kuala Lumpur, Labuan & Putrajaya)
Feb 1
Chinese New Year
Feb 10 - 12
Nuzul Al-Quran
Mar 28
Hari Raya Aidilfitri
Apr 10 - 11
Labour Day
May 1
Wesak Day
May 22
YDP Agong's Birthday
Jun 3
Hari Raya Haji
Jun 17
Awal Muharram
Jul 7
Awal Muharram Holiday Replacement
Jul 8
National Day
Aug 31

Prophet Muhammad's Birthday

Sep 16
Malaysia Day
Sep 16 - 17
Deepavali
Oct 31
Christmas
Dec 25
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Holidays
Hours of Operation
Hours of Operation
8:30 – 17:30: 0:00 AM – 11:59 PM
8:30 – 13:00: Closed
Sunday: Closed

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

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