Help and Support

My VIP Care and Support Center

Email Us
How Can We Help?

Complaint? Compliment?
Go straight to the top and tell Julian Neo, Managing Director
Technical support online
No need to call. You can simply raise a request to our technical support team or use online chat.
Chat With Us
We are available 24/7 to support your tracking, delivery, pick-up, and other shipping enquiries.
Whatsapp
  Chat with Us on WhatsApp

  Learn more about WhatsApp

Call Us
DHL Express
(10-digit tracking number)

1 800 888 388 (Toll free) 

+603 7964 2800 (overseas)
DHL eCommerce
(16-digit tracking number)
+603 2779 2300
More Call Options
More Call Options
Technical Support for Online Shipping Tools
+603 2241 8611
Monday to Friday: 8:30 - 17:30
Technical support online shipping solutions
No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.
Holiday Hours
We're closed on these holidays.
New Year's
Jan 1
Chinese New Year
Jan 29 - 30
Federal Territory Day (Kuala Lumpur, Labuan, and Putrajaya)
Feb 1
Thaipusam
Feb 11
Nuzul Al-Quran
Mar 18
Hari Raya Aidilfitri
Mar 31 - Apr 1
Labour Day
May 1
Wesak Day
May 12
YDP Agong's Birthday
Jun 2
Awal Muharram
Jun 27
National Day
Aug 31
Prophet Muhammad's Birthday
Sep 5
Malaysia Day
Sep 16
Deepavali
Oct 20
Christmas
Dec 25
Show More
Show Less
Holidays
Hours of Operation
Hours of Operation
Service Point:
Weekdays: 9 am–6 pm
Saturday: 9 am–3 pm
Sunday: Closed
Find your nearest DHL Service Point
Customer Service Hotline: 24 hours

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

Back to Top