Help and Support
My VIP Care and Support Center
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Email Us
How Can We Help?
Complaint? Compliment?
Go straight to the top and tell Julian Neo, Managing Director
Technical support online
No need to call. You can simply raise a request to our technical support team or use online chat.
Chat With Us
We are available 24/7 to support your tracking, delivery, pick-up, and other shipping enquiries.
Chat with Us on WhatsApp
Call Us
Customer Service
1 800 888 388 (Toll free)
+603 7964 2800 (overseas)
DHL eCommerce
(16-digit tracking number)
+603 2779 2300
(16-digit tracking number)
+603 2779 2300
Technical support online shipping solutions
No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.
Holiday Hours
We're closed on these holidays.
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New Year's
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Jan 1
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Chinese New Year
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Jan 29 - 30
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Federal Territory Day (Kuala Lumpur, Labuan, and Putrajaya)
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Feb 1
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Thaipusam
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Feb 11
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Nuzul Al-Quran
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Mar 18
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Get Technical Support
No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!
Get Technical Support
No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!