Complaint? Compliment?

Go Straight to the Top!

Understanding how you feel about the service you’ve received – good or bad – is vital in helping us shape our business to serve you better.
  • At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us.  If this is the case, our management wants to hear your complaints first-hand.
  • Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, we’d like to hear about that too!
DHL Manager
Julian Neo, Managing Director
"At DHL, our customers’ feedback is important to us. We are always looking for ways to improve our customers’ experience shipping with DHL. Your feedback is important for us to further improve our services to you."
Arvind Mohan, Head of Customer Service
"Customer feedback is crucial for improving our service delivery and enhancing the overall customer experience. We welcome any feedback that will help us to help you, and we thank you in advance for the opportunity to improve."
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