Customs Services

DHL Express has extensive worldwide customs knowledge and experience. We know that a smooth and efficient customs clearance process helps your shipments arrive as quickly as possible. We provide standardize services that effectively support the customs clearance process.
Customs Services
Description
How We Charge
Cost
Customs Preparation
Temporary Import Export
Have DHL arrange a temporary import or export
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At customer’s request, DHL will arrange temporary export and later import of your goods. Typically for raw or semi-finished goods being temporarily exported and subsequently re-imported to a 3rd country or Free Trade Zone for value adding activities.
Per Shipment
MYR 350
Export Declaration
Exporting goods being subject to additional controls
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Applies in countries where an export declaration is required for shipments containing controlled commodities or exceeding a certain value threshold or weight.

Depending on origin country, shippers that submit a declaration online may avoid the local charge.

Per Shipment
International: MYR 50.00 Domestic: MYR 80.00 (excludes Sales Service Tax which is applicable for shipments 0.5 - 30kg)
Bonded Transit
Shipping under customs bond
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Bonded Transit applies to both export and import shipments whenever DHL is required to open, manage or report any form of transfer under bond.
Per Shipment

International: MYR 150.00

Domestic: MYR 350.00

(excludes Sales Service Tax which is applicable for shipments 0.5 - 30kg)

Multiline Entry
Importing shipments containing multiple commodities
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Charges apply when more than 5 lines are recorded on the customs clearance, for example with different commodities or different countries of manufacture.
Per Line
MYR 25 per shipment for the 6th line onwards
Clearance Authorization
Hold for clearance instruction
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Business customers may request DHL to pro-actively intercept their inbound shipments and request a nominated contact person for further clearance instruction.  Requires contract agreement.
Per Shipment
MYR 50
Preferential Origin
Benefit from preferential duty
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At Shipper’s request, the preparation or provision of a Certificate of Origin or other similar forms by DHL to certify the goods in a particular export shipment have been produced, manufactured or processed in a particular country allowing preferential rates of duty to be claimed at destination. Common examples are EUR1, Form A, ATR1.
Per Shipment
MYR 50
Customs Process
Formal Clearance
Non-Routine and high value clearance
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Applies when goods are excluded from routine clearance procedures, due to value or weight exceeding the formal entry threshold set by destination Customs Authorities or due to other regulatory requirements such as tariff codes. Applies also to formal clearance performed by DHL contracted third party brokers in countries where DHL cannot provide such clearance services or operate as a licensed broker.
Per Shipment
MYR 80
Bonded Storage
When the shipment cannot be released by customs
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Storage charges apply when the shipment cannot be released by customs due to inaccurate or missing paperwork.

Charges take effect three calendar days after the freight arrival date or broker notification, whichever is later. The charge applies to the duty and tax payer.

Per Shipment
Per Day
After 3 Calendar Days
MYR 25.00 or MYR 0.50 per kg/day, which ever is higher (per shipment per day after 3 working days)
Clearance Data Modification
When clearance data requires corrections
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A surcharge applies in case the customs declared value of a shipment requires modification either before or during the customs clearance process.
Per Shipment
MYR 250
Permits and Licenses
We facilitate the license filing process.
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To accelerate import of selected controlled commodities, such as medical devices, pharmaceuticals, computer monitors, laser CD players, cosmetics, eyeglasses, food and food products, DHL is required to file specific information in order to obtain the required import permits or licenses. 
Per Shipment
MYR 100
Customs Support
Disbursement
Accelerate clearance with a disbursement agreement
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On contractual basis, DHL will accelerate the customs clearance process making prompt payment of duty and tax charges relating to a shipment, while the receiver defers payment until an agreed date.

Available only for business customers with a DHL duty account.

Per Shipment
MYR 50 or 3%, whichever is higher.
Broker Notification
Designate your preferred Broker
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At the customer’s request, DHL will provide the necessary paperwork to the customer’s designated broker to perform the import clearance and resume the delivery to the final destination once the clearance is completed.

DHL is subsequently not responsible for the timeliness of the submission to customs or for the release of the shipment.

Per Shipment
MYR 50
Release to Broker
Shipment cleared and delivered by your broker of choice
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At importers request, DHL will transfer the shipment and related customs documentation to the customer’s nominated broker for clearance and last mile delivery.
Per Shipment
MYR 200
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