Important Information

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

DHL Express has been confirmed by Ministry of Business, Innovation & Employment (MBIE) as an essential service provider. Under the essential businesses list on the New Zealand Government Website, DHL Express is identified within the ‘Transport and Logistics’ category, providing logistics and courier services, hence our supply chain remains open during all Alert Levels.

  • DHL Express expects that all customers operating are doing so correctly under the Government Alert Level rules. We encourage all of our customers to refer to the Covid-19 Government Website for further information.
  • Temporary Reception Closures: The safety of our employees and customers is paramount; therefore DHL Express will temporarily close receptions only in locations that are in Alert Level 4 or Alert Level 3. Our receptions will remain open in Locations that are in Alert Level 2 and Alert Level 1.
  • If you needed to collect a shipment from a closed service location, please access our On Demand Delivery service and update your delivery location.
  • If you would like to send an international shipment, please book & pay for this via the DHL Express Website and select courier pick-up.
  • If you are ringing to enquire about shipment details, you can easily track your shipments here

Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in early April.

Since the onset of this global pandemic, DHL teams have been working around the clock, continually adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand. That includes further significant reductions in – or the complete cancelation of – commercial flights in most countries, which has a dramatic impact on air uplift capacity.

As we work to serve the urgent needs of our customers, these factors, among others, have increased our costs beyond sustainable levels, which necessitated an adjustment to the surcharge. The Emergency Situation Surcharge will be adjusted August 24, 2020.

Below, you will find the details for the adjusted surcharge per origin and destination combination (charge in USD per KG):

 

DHL Express Emergency Situation Surcharge as of August 24, 2020
  Destination
Origin China Hong Kong &
Macau
Rest of Asia* New Zealand, Australia & Papua New Guinea Rest of World (Africa, Americas, Europe & Middle East
China   $1.55 $1.55 $3.55 $1.55
Hong Kong & Macau $1.55   $1.55 $3.55 $1.55
Rest of Asia** $1.55 $1.55 $1.55 $3.55 $0.35
New Zealand, Australia & Papua New Guinea** $1.55 $1.55 $1.55 $0.35 $0.35
Europe $0.35 $0.35 $0.35 $0.35 $0.35
Americas $0.35 $0.35 $0.35 $0.35 $0.35

Rest of World

$0.35 $0.35 $0.35 $0.35 $0.35

* Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

**All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged USD 0.35/kg regardless of billing location.

Charge in NZD per KG

DHL Express Emergency Situation Surcharge Applied since July 1, 2020
  Destination
Origin China Hong Kong &
Macau
Rest of Asia* Australia & New Zealand*** Rest of World (Africa, Americas, Europe & Middle East
China   $1.55 $2.80 $2.80 $1.55
Hong Kong & Macau $1.55   $2.80 $2.80 $1.55
Rest of Asia** $1.55 $1.55 $2.80 $2.80 $0.35
Australia & New Zealand*** $1.55 $1.55 $2.80 $0.35 $0.35
Europe $0.35 $0.35 $0.35 $0.35 $0.35
Americas $0.35 $0.35 $0.35 $0.35 $0.35

Rest of World

$0.35 $0.35 $0.35 $0.35 $0.35

* Hong Kong and Macau

** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged NZD 0.35/kg regardless of billing location.

In what circumstances will the surcharge apply?

The Emergency Situation Surcharge will continue to be applicable to all Time Definite International (TDI) shipments.

The ESS will not be applicable to Day Definite International (DDI – road) or Time Definite Domestic (TDD) shipments. Life Sciences and Healthcare customers and DHL Medical Express (WMX) shipments continue to be exempt from the ESS.

We kindly ask you to ensure that your invoice approval cycles and processes have been updated accordingly, to avoid any delays.

Please note that the Emergency Situation Surcharge is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.

If you have any questions, please reach out to your local DHL representative.

As of 01 June 2021, DHL Express will no longer accept cash as a form of payment at our receptions. We will only accept electronic payments like EFTPOS, Credit Card etc. for all transactions.

A major weather event causing heavy snow and ice, freezing temperatures and slick conditions is impacting our air and road operations at the DHL CVG Hub in the U.S. As such, DHL delivery operations may be delayed for shipments throughout the Americas region that transit through our U.S. Hub.

The safety of our employees and partners is our top priority, and contingency plans have been put in place to minimize this storm’s potential impact on service.

We encourage those within the areas of impact to take all necessary measures to remain safe and heed the warnings of your local authorities.

The DHL Express International Service Guarantee does not apply for late shipment delivery of DHL Express shipments caused by natural disasters or weather.

We will provide further updates, as available.

When shipping, several regulations & policies must be observed. Therefore, DHL reserves the right to physically inspect any item tendered for carriage. Shipments lodged by our cash or credit card paying customers require 100% physical inspection. This policy is aligned with the legal and regulatory requirements of numerous governments and other regulatory authorities for the express delivery industry to ensure only legitimate shipments are processed.

Shipments may also be subject to other security control methods deemed necessary, such as Sniffer Dogs or X-ray without prior notice to the Shipper, Consignee and/or Payer.

Please note: As Items sent as gifts (Birthdays, Festive or Seasonal Celebrations etc.) are also subject to the same inspection(s) as noted above, Shippers are therefore advised not to wrap gifts or seal shipments upon tendering.

We apologize for any inconvenience and thank you for your understanding and cooperation.

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