Help and Support

My VIP Care and Support Center

Shipping Advice

Customs Clearance Advice

FAQs

What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Terms of Trade

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Shipping Online

Courier Pickups

Tracking and Monitoring

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How Can We Help?

Tracking

Customer Service

Complaint? Compliment?

Go straight to the top and tell Mark Foy, Country Manager

Go Straight to the Top!

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Our Digital Assistant is available 24/7 to answer your questions.

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Call Us

Customer Service

0800 800 020

+649 976 2976 (overseas)

Questions and support for shipment status, delivery and courier pickups.

More Call Options

Interactive Voice Response (IVR) Hotline for Shipment Tracking
0800 744 723
24-hours

Technical support online shipping solutions

No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.

Holiday Hours

We're closed on these holidays.

New Year's Day	Jan 01
Day after New Year's Day	Jan 02
Good Friday	Apr 07
Easter Monday	Apr 10
Anzac Day	Apr 25

Monarch's Birthday	Jun 05
Matariki	Jul 14
Labour Day	Oct 23
Christmas Day	Dec 25
Boxing Day	Dec 26

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Holidays

Hours of Operation

Monday – Friday: 7am - 10pm

Saturday: 8am – 4pm

Sunday: 9am – 4pm

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!