Help and Support

My VIP Care and Support Center

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How Can We Help?

Complaint? Compliment?
Go straight to the top and tell Moustafa Osman, Country Manager
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More Email Options
General Inquiry
Sunday - Thursday: 08:30 – 17:30 GMT+4
Friday - Saturday: 09:00 – 15:00
Holidays: 09:00 – 15:00
 
Sunday - Thursday: 09:00 – 17:00
Friday, Saturday: Closed
Call Us
Customer Service

24520100

Questions and support for shipment status, delivery and courier pickups.
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More Call Options

General Inquiry
Sunday - Thursday: 08:00 – 17:00 GMT+4
Friday: Closed
Saturday & Holidays: 09:00 – 15:00
80077008 (Toll free)
+968 24520100 (Overseas)

Technical Support for Online Shipping Tools
Sunday - Thursday: 09:00 – 17:00
Friday, Saturday: Closed
+968 24520123

Holiday Hours
We're closed on these holidays.
New Year's Day
Jan 1
Israá o Miraj Holidays
Mar 11
Eid AL Fitr
May 13 - 16
Eid Al Adha
Jul 20 - 23
New Hijri Year
Aug 9
The Prophet's Birth
Oct 29
Natinal day
Nov 18
Christmas
Dec 25
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Holidays
Hours of Operation
Hours of Operation
Sunday - Thursday: 06:00 – 22:00
Friday - Saturday: 09:00 – 18:00
Holidays: 09:00 – 18:00
DHL Office
DHL Office
Plot 5/3, Block 311, Way no. 7777, Street no. 62,
Exhibition Street, Area Airport Heights- Seeb,
Near Bank Muscat HQ

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

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