Help and Support

My VIP Care and Support Center

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How Can We Help?

Complaint? Compliment?
Go straight to the top and tell Moustafa Osman, Country Manager
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General Inquiry
Sunday - Thursday: 08:30 – 17:30 GMT+4
Friday - Saturday: 09:00 – 15:00
Holidays: 09:00 – 15:00
Sunday - Thursday: 09:00 – 17:00
Friday, Saturday: Closed
Call Us
Customer Service


Questions and support for shipment status, delivery and courier pickups.
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General Inquiry
Sunday - Thursday: 08:00 – 17:00 GMT+4
Friday: Closed
Saturday & Holidays: 09:00 – 15:00
80077008 (Toll free)
+968 24520100 (Overseas)

Technical Support for Online Shipping Tools
Sunday - Thursday: 09:00 – 17:00
Friday, Saturday: Closed
+968 24520123

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Technical support online shipping solutions
No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.
Holiday Hours
We're closed on these holidays.
The Ascension Day
Jan 11
The Prophet's Ascension
Feb 8
Eid Al Fitr
Apr 8-11
Eid Al Adha
Jun 16-18
Islamic New Year
Jul 7
The Prophet's Birthday
Sep 15
National day
Nov 27-28
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Hours of Operation
Hours of Operation
Sunday - Thursday: 06:00 – 22:00
Friday - Saturday: 09:00 – 18:00
Holidays: 09:00 – 18:00
DHL Office
DHL Office
Plot 5/3, Block 311, Way no. 7777, Street no. 62,
Exhibition Street, Area Airport Heights- Seeb,
Near Bank Muscat HQ

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

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