Optional Services

DHL offers a wide range of Optional Services – from non-standard deliveries and billing options, to climate neutral shipping – giving you flexible service options to fit your shipping needs!
Optional Services
Description
How We Charge
Cost
Preparation and Packaging
Packaging Item
Need packaging material?
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Packaging Item

We offer a range of high-quality DHL-branded packaging items.

Envelopes and small boxes are free of charge. Larger boxes and tubes can be ordered through Customer Service and will be provided by the courier at time of pickup, a charge applies.

Per Packaging Item
€ 3.00
Shipment Protection
Shipment Insurance
Additional protection for your valuable goods.
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Shipment Insurance
We recommend this comprehensive protection for your valuable or personal shipments, giving you peace of mind in the unlikely event of physical damage or loss. Terms and Conditions apply.
By Shipment Value
OMR 5.00 or 2.2% of shipment value if higher
Extended Liability
Documents are valuable too!
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Extended Liability

If you are sending valuable documents such as passports, visa applications or regulatory certificates you can extend the DHL standard liability with this service.

In the event of full or partial loss to a document shipment, a fixed compensation will be paid.

Per Shipment
OMR 2.00
Pickup Options

Dedicated Pickup

Do you have a special pickup request?
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Dedicated Pickup
If your business needs a dedicated vehicle to collect unusual shipments, or a pickup outside normal business hours, we can arrange this for you. For further assistance please contact your local Customer Service.
Per Shipment
OMR 9.00 per shipment or 0.20 OMR per kilo, if higher
Duty Billing Services
Duties and Taxes Paid
Absorb destination duties and taxes.
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Duties and Taxes Paid

DHL Express can arrange for the shipper or a third party to be billed for any duties and taxes payable at destination, rather than the receiver of the shipment being billed.

Charges apply whenever the shipper requests that duties, taxes or other regulatory fees be billed outside of the destination country.

Per Shipment
2% of the advanced amount with minimum charge of OMR 8.00
Bill to Importer of Record
Have duties and taxes billed to a third party .
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Bill to Importer of Record

This service allows the shipper to send a dutiable shipment to the receiver, with the duties and taxes invoiced to a third party at destination acting as the nominated Importer of Record (IOR).

The customs invoice must indicate the importer’s billing details in addition to the receiver’s shipping address.

Per Shipment
OMR 8.00
Delivery Options
Neutral Delivery
If you don't want to share the value of goods with the receiver.
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Neutral Delivery
This service allows for the delivery of any shipment, without its value being shared or exposed to the receiver. DHL will ensure any paperwork exposing the value of the goods is removed from the shipment prior to delivery.
Per Shipment
OMR 2.20
Residential Address
Get alerts and scheduling options for home deliveries.
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Residential Address

Customers shipping to a home or private residence can activate specific delivery options by designating the delivery address as residential.

For such shipments, DHL Express will proactively notify the receiver via email or SMS about the shipment’s progress. Receivers can then select the most suitable delivery option on the On Demand Delivery website.

Per Shipment
1.50 OMR
Direct Signature
When you want to be sure the package is in the right hands.
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Direct Signature

If you are sending sensitive documents or high value contents you can request DHL to obtain a direct signature from the consignee or a representative at the delivery address.

DHL will ensure your shipment is not re-directed, or delivered at an alternative address.

Per Shipment
OMR 2.20
Additional Services
Change of Billing
When changes to your billing invoice are required.
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Change of Billing
This applies when a customer requests a change of defined billing information on an already issued invoice, which will result in a reissuing of the invoice and, in case of an account change, crediting of the old account and debiting of the new.
Per Shipment
OMR 4.50
Printed Invoice
Still need a paper invoice?
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Printed Invoice

This service is for customers who require a paper invoice where e-billing is the agreed standard.

This service provides flexibility for a different invoicing method than what is already agreed.

Per Invoice
1.50 OMR
More About Optional Services
More About Optional Services
  • Charges for Optional Services are in addition to applicable transportation charges.
  • Service availability is based on shipment and destination. All services may not be available in all areas.
  • Not all Optional Services are available for every shipment or in every country.
  • Services are subject to DHL Terms and Conditions, and/or as set forth on the waybill of the country of origin.
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