In the face of the challenges posed by the current global COVID-19 situation, DHL Express is working to maintain a reliable delivery service for you and your customers. We are currently mobilizing our business continuity plans, monitoring and responding to rapidly changing local conditions.
In order to ensure operational continuity and to keep connecting the world with a high-quality service, effective 1st April 2020 we will temporarily and until further notice levy an Emergency Situation Surcharge to all Time Definite International (TDI) shipments.
This Emergency Situation Surcharge will allow us to cover part of the operating cost increases and the necessary air network adjustments during the time of this emergency situation.
Please find below the mechanism of this surcharge
|Billing Method||Chargeable Weight||Charge Amount|
|Emergency Situation Surcharge||Fixed Charge
|Up to 2.5 kg||No charge|
|2.51 - 30 kg||OMR 1.1|
|30.1 - 70 kg||OMR 6.6|
|70.1 - 300 kg||OMR 22|
|>300.1 kg||OMR 88|
In case you need further specific detail about the actual operational status in your country, please contact your account manager or customer service representative.
Please note that the Emergency Situation Surcharge is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.
If you have any questions, please reach out to your local DHL representative.