Help and Support

My VIP Care and Support Center

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Customer Service

1800 1530

Questions and support for shipment status, delivery and courier pickups.
More Call Options
More Call Options

General Shipping
Mon – Fri: 07:30 – 20:00
Sat: 08:00 – 17:00
Sunday: Closed
Holiday: 08:00 – 16:00
1800 1530 (Toll-free)
+84 28 38446203

Billing and Invoicing
Mon - Fri: 08:00 – 18:00
Sat, Sun & Holidays: Closed
1800 1520 (Toll free)
+84 28 39486074

Technical Support for Online Shipping Tools
Mon - Fri: 08:00 – 19:00
Sat: 08:00 – 17:00
Sun & Holidays: Closed
1800 1540 (Toll free)
+84 28 39486089

Shipment Complaints
Mon – Fri: 08:00 – 18:00
Sat: 08:00 – 17:00
Sun & Holiday: closed
1800 1530 (Toll-free within Vietnam only)
+84 28 38446203

Customs Clearance
Mon - Fri: 08:00 – 17:00
Sat: 08:00 – 12:00
Sun, Holidays: Closed
+84 28 39482020

Technical support online shipping solutions
No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.
Holiday Hours
We're closed on these holidays.
New Year's Day
Jan 1
Vietnamese Traditional New Year
Feb 8 - 14
Hung Kings Commemoration Day
Apr 18
Liberation Day
Apr 30
International Labor Day
May 1
National Independence Day
Sep 2 - 3
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Holidays
DHL Office
DHL Office
Ho Chi Minh Office
DHL-VNPT Express Ltd.
6 Thang Long, Tan Binh
Ho Chi Minh City
Vietnam
Tel: 84.8.3844 6203
Fax: 84.8.3845 6841

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

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