Help and Support

My VIP Care and Support Center

Shipping Advice

Customs Clearance Advice

FAQs

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What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

MyDHL+ Guides and Tips

Helpful guides and tips for using MyDHL+

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Importing Food to the US

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Shipping Online

Courier Pickups

Tracking and Monitoring

Duties and Taxes

Return Shipments

Payment and Billing

Account Protection

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How Can We Help?

Customer Service

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Billing and Invoicing
Technical Support for Online Shipping Tools
Shipment Complaints
Custom Clearance

Go Straight to the Top!

Chat with Us on WhatsApp

Learn more about WhatsApp

Chat With Us

Our Digital Assistant is available 24/7 to answer your questions.

Call Us

Customer Service

1800 1530

Questions and support for shipment status, delivery and courier pickups.

More Call Options

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General Shipping
Mon – Fri: 07:30 – 20:00
Sat: 08:00 – 17:00
Sunday: Closed
Holiday: 08:00 – 16:00
1800 1530 (Toll-free)
+84 28 38446203

Billing and Invoicing
Mon - Fri: 08:00 – 18:00
Sat, Sun & Holidays: Closed
1800 1520 (Toll free)
+84 28 39486074

Technical Support for Online Shipping Tools
Mon - Fri: 08:00 – 19:00
Sat: 08:00 – 17:00
Sun & Holidays: Closed
1800 1540 (Toll free)
+84 28 39486089

Shipment Complaints
Mon – Fri: 08:00 – 18:00
Sat: 08:00 – 17:00
Sun & Holiday: closed
1800 1530 (Toll-free within Vietnam only)
+84 28 38446203

Customs Clearance
Mon - Fri: 08:00 – 17:00
Sat: 08:00 – 12:00
Sun, Holidays: Closed
+84 28 39482020

Technical support online shipping solutions

No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.

Holiday Hours

We're closed on these holidays.

New Year's Day	Jan 1
Vietnamese Traditional New Year	Feb 8 - 14
Hung Kings Commemoration Day	Apr 18
Liberation Day	Apr 30
International Labor Day	May 1

National Independence Day

Sep 2 - 3

Ho Chi Minh Office
DHL-VNPT Express Ltd.
6 Thang Long, Tan Binh
Ho Chi Minh City
Vietnam
Tel: 84.8.3844 6203
Fax: 84.8.3845 6841

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!