Complaint? Compliment?

Go Straight to the Top!

Understanding how you feel about the service you’ve received – good or bad – is vital in helping us shape our business to serve you better.
  • At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us.  If this is the case, our management wants to hear your complaints first-hand.
  • Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, we’d like to hear about that too!
DHL Manager
Jed Michaletos, Country Manager, DHL Express South Africa.
"At the core of the DHL brand, is our customer promise, Excellence. Simply Delivered. This means we make every effort to exceed our Customers' expectations and simplify our Customer's lives. In order to ensure we are living up to this promise, I would love to hear from you to understand what we are doing well and where we have opportunities to do even better for you!"
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