Complaint? Compliment?

Go Straight to the Top!

Understanding how you feel about the service you’ve received – good or bad – is vital in helping us shape our business to serve you better.
  • At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us.  If this is the case, our management wants to hear your complaints first-hand.
  • Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, we’d like to hear about that too!
Jed Michaletos, Country Manager, DHL Express South Africa.
"The safety of our employees, customers and network is paramount. The onset of the COVID-19 pandemic has brought about a unique set of challenges, which impact our day-to-day operations. We have a strict safety approach and as we manage the impact of COVID-19, we are working hard to mitigate against service disruptions. We’re in all this together and I would like to thank our customers for their support and understanding during this time. I appreciate your feedback and would love to hear what areas we are doing well in and where we have opportunities to do even better for you."
Back to Top