Help and Support

My VIP Care and Support Center

Shipping Advice

Customs Clearance Advice

FAQs

What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Importing Food to the US

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Customs Terms of Trade

Understanding Incoterms® rules – standardized trade terms for international trading.

Shipping Online

Courier Pickups

Tracking and Monitoring

Duties and Taxes

Return Shipments

Payment and Billing

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How Can We Help?

Tracking	Customer Service
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Claims

Complaint? Compliment?

Go straight to the top and tell Edin Emšo, Country Manager

Go Straight to the Top!

Call Us

Customer Service

+387 33 774 000

Questions and support for shipment status, delivery and courier pickups.

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Holiday Hours

We're closed on these holidays.

New Year's Day	Jan 1 - 2
Independence Day	Mar 1
Labor Day	May 1
Local Holiday	May 13
Local Holiday	Jul 20

Statehood Day

Nov 25

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Holidays

Hours of Operation

Monday – Friday: 08:00-18:00

Saturday: Closed

Sunday: Closed

DHL Office

DHL International d.o.o. Sarajevo
Rajlovacka cesta bb
71000, Sarajevo

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!