Important Information

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

DHL Express is taking all necessary measures to deal with the COVID-19 outbreak, giving the highest priority to health and safety in order to protect its employees, customers and anyone interacting with DHL Express network.

As the situation is constantly evolving, we encourage you to check for current opening hours of DHL service locations

All customers, who come to DHL service locations in Bosnia and Herzegovina, as well as those, who have contact with DHL staff and couriers, are requested to follow recommended hygiene and safety procedures that are highlighted at the locations or presented by DHL officers or couriers.

Back to Top