Important Information
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Emergency Situation Surcharge Adjustment – Effective April 10, 2022
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Fraudulent SMS Alert
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DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.
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Continued Suspension of Military Item Shipments
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Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.
This suspension does not include domestic shipments or shipments of licensed dual-use items.
If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.
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Covid-19 Service Impact and changes in operational mode of DHL Service points and Head Office in Bosnia and Herzegovina
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As the situation is constantly evolving, we encourage you to check for current opening hours of DHL service locations.
All customers, who come to DHL service locations in Bosnia and Herzegovina, as well as those, who have contact with DHL staff and couriers, are requested to follow recommended hygiene and safety procedures that are highlighted at the locations or presented by DHL officers or couriers.