Important Information
Fuel Surcharge Index Update
|
Fraudulent Messages Alert
|
DHL has been alerted to the unauthorised use of its business name in SMS messages or emails asking receivers to download an application or access a link. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS with the phone number or forwarding the suspicious email to phishing-dpdhl@dhl.com. After reporting the fraudulent message, please delete it and under no circumstances should you download the application or click on the link.
DHL Service Resumed
|
Debit card payments are temporary disabled
|
United Arab Emirates – Imports
|
DHL Service Resumed
|
New Customs Regulations from Around the World
|
Coming Soon – Changes to Help with Speedy Customs Clearance
|
DHL Service Suspensions
|
Emergency Situation Surcharge Adjustment – Effective April 10, 2022
|
Security Inspections for Shipments Sent via DHL Express
|
When shipping, several regulations & policies must be observed. Therefore, DHL reserves the right to physically inspect any item tendered for carriage. Shipments lodged by our cash or credit card paying customers require 100% physical inspection. This policy is aligned with the legal and regulatory requirements of numerous governments and other regulatory authorities for the express delivery industry to ensure only legitimate shipments are processed.
Shipments may also be subject to other security control methods deemed necessary, such as Sniffer Dogs or X-ray without prior notice to the Shipper, Consignee and/or Payer.
Please note: As Items sent as gifts (Birthdays, Festive or Seasonal Celebrations etc.) are also subject to the same inspection(s) as noted above, Shippers are therefore advised not to wrap gifts or seal shipments upon tendering.
We apologize for any inconvenience and thank you for your understanding and cooperation.
Continued Suspension of Military Item Shipments
|
Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.
This suspension does not include domestic shipments or shipments of licensed dual-use items.
If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.
Covid-19 Service Impact and changes in operational mode of DHL Service points and Head Office in Bosnia and Herzegovina
|
As the situation is constantly evolving, we encourage you to check for current opening hours of DHL service locations.
All customers, who come to DHL service locations in Bosnia and Herzegovina, as well as those, who have contact with DHL staff and couriers, are requested to follow recommended hygiene and safety procedures that are highlighted at the locations or presented by DHL officers or couriers.