Help and Support

My VIP Care and Support Center

Shipping Advice

Customs Clearance Advice

FAQs

Contact Us

What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

MyDHL+ Guides and Tips

Helpful guides and tips for using MyDHL+

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Importing Food to the US

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Customs Clearance Documents

Shipping Online

Courier Pickups

Tracking and Monitoring

Duties and Taxes

Return Shipments

Payment and Billing

Account Protection

Email Us

How Can We Help?

Tracking	Customer Service
Sales	Billing
Claims

Complaint? Compliment?

Go straight to the top and tell Rumen Ivanov, Managing Director DHL Express Bulgaria

Go Straight to the Top!

Chat with Us on WhatsApp

Learn more about WhatsApp

Chat With Us

Our Digital Assistant is available 24/7 to answer your questions.

Call Us

Customer Service

0700 17 700 or *3456

*3456 - Mobile (provider fees may apply)

+359 2 9309400 - outside Bulgaria

Questions and support for shipment status, delivery and courier pickups.

Technical support online shipping solutions

No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.

Holiday Hours

We're closed on these holidays.

New Year's Day	Jan 1
Liberation Day	Mar 3
Good Friday	Apr 30
Labor Day	May 1
Orthodox Easter	May 2

Easter Monday	May 3
St. George's Day	May 6
Day of the Slavic Alphabet	May 24
Unification Day	Sep 6
Independence Day	Sep 22
Christmas	Dec 24 - 26

Head Office Bulgaria
Postal Address:
DHL EXPRESS BULGARIA EOOD
Sofia 1540
5 Mariya Atanasova Str.

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!