Help and Support

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Customer Service

+852 2400 3388

Fax: (+852) 2400-2987
Questions and support for shipment status, delivery and courier pickups.
More Call Options
More Call Options

General Shipping
Monday to Sunday (Including Public Holidays)
24 hours +852 2400 3388

EzyPress Interactive Voice Response (IVR) Hotline
24-hours +852 2400 3399

Billing and Invoicing
Mon - Fri: 0900 - 1740
Sat, Sun, PH: Closed +852 2400 3377

Technical Support for Online Shipping Tools
Mon - Fri: 0900 – 12:30, 13:30 – 17:40
Sat, Sun, PH: Closed +852 2400 3308

Shipment Claims
Mon - Fri: 0900 - 1830
Sat: 0900 - 1300
Sun, PH: Closed +852 2400 3333

APPLE Shipment Delivery
Mon - Sat: 0900 – 2200
Sun, PH: Closed +852 2400 3303

Technical support online shipping solutions
No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.
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Holiday Hours
We're closed on these holidays.
The day following the first day of January
Jan 2
The second day of Lunar New Year
Jan 23
The third day of Lunar New Year
Jan 24
The fourth day of Lunar New Year
Jan 25
Ching Ming Festival
Apr 5
Good Friday
Apr 7
The day following Good Friday
Apr 8
Easter Monday
Apr 10
Labour Day
May 1
The Birthday of the Buddha
May 26
Tuen Ng Festival
Jun 22
Hong Kong Special Administrative Region Establishment Day
Jul 1
The day following the Chinese Mid-Autumn Festival
Sep 30
The day following National Day
Oct 2
Chung Yeung Festival
Oct 23
Christmas Day
Dec 25
The first weekday after Christmas Day
Dec 26
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Hours of Operation
Hours of Operation
Monday – Friday: 0900 - 1740
Saturday & Sunday: Closed
DHL Office
DHL Office
DHL Express (HK) Ltd.
Level 20,
348 Kwun Tong Road,
Kwun Tong,
Hong Kong
(+852) 2400 2988

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

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