Help and Support

My VIP Care and Support Center

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Customer Service

+852 2400 3388

Fax: (+852) 2400-2987
Questions and support for shipment status, delivery and courier pickups.
More Call Options
More Call Options

General Shipping
Monday to Sunday (Including Public Holidays)
24 hours +852 2400 3388

EzyPress Interactive Voice Response (IVR) Hotline
24-hours +852 2400 3399

Billing and Invoicing
Mon - Fri: 0900 - 1740
Sat, Sun, PH: Closed +852 2400 3377

Technical Support for Online Shipping Tools
Mon - Fri: 0900 - 1740
Sat, Sun, PH: Closed +852 2400 3521

Shipment Claims
Mon - Fri: 0900 - 1830
Sat: 0900 - 1300
Sun, PH: Closed +852 2400 3333

APPLE Shipment Delivery
Mon - Sat: 0900 – 2200
Sun, PH: Closed +852 2400 2288

Technical support online shipping solutions
No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.
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Holiday Hours
We're closed on these holidays.
The first day of January
Jan 1
Lunar New Year's Day
Feb 1
The second day of Lunar New Year
Feb 2
The third day of Lunar New Year
Feb 3
Ching Ming Festival
Apr 5
Good Friday
Apr 15
The day following Good Friday
Apr 16
Easter Monday
Apr 18
The day following Labour Day
May 2
The day following the Birthday of the Buddha
May 9
Tuen Ng Festival
Jun 3
Hong Kong Special Administrative Region Establishment Day
Jul 1
The second day following the Chinese Mid-Autumn Festival
Sep 12
National Day
Oct 1
Chung Yeung Festival
Oct 4
The first weekday after Christmas Day
Dec 26
The second weekday after Christmas Day
Dec 27
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Hours of Operation
Hours of Operation
Monday – Friday: 0900 - 1740
Saturday & Sunday: Closed
DHL Office
DHL Office
DHL Express (HK) Ltd.
Level 20,
348 Kwun Tong Road,
Kwun Tong,
Hong Kong
(+852) 2400 2988

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

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