Help and Support

My VIP Care and Support Center

Shipping Advice

Customs Clearance Advice

FAQs

Contact Us

What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

MyDHL+ Guides and Tips

Helpful guides and tips for using MyDHL+

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Importing Food to the US

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Shipping Online

Courier Pickups

Tracking and Monitoring

Duties and Taxes

Return Shipments

Payment and Billing

Account Protection

Email Us

How Can We Help?

Tracking	Customer Service
Sales	Billing
Claims

More Email Options

More Email Options

General Shipping
Billing and Invoicing
Technical Support for Online Shipping Tools
Shipment Claims

Chat With Us

Our Digital Assistant is available 24/7 to answer your questions.

Call Us

Customer Service

+852 2400 3388

Fax: (+852) 2400-2987

Questions and support for shipment status, delivery and courier pickups.

More Call Options

More Call Options

General Shipping
Monday to Sunday (Including Public Holidays)
24 hours +852 2400 3388

EzyPress Interactive Voice Response (IVR) Hotline
24-hours +852 2400 3399

Billing and Invoicing
Mon - Fri: 0900 - 1740
Sat, Sun, PH: Closed +852 2400 3377

Technical Support for Online Shipping Tools
Mon - Fri: 0900 – 12:30, 13:30 – 17:40
Sat, Sun, PH: Closed +852 2400 3308

Shipment Claims
Mon - Fri: 0900 - 1830
Sat: 0900 - 1300
Sun, PH: Closed +852 2400 3333

APPLE Shipment Delivery
Mon - Sat: 0900 – 2200
Sun, PH: Closed +852 2400 3303

Technical support online shipping solutions

No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.

Chat with Us on WhatsApp

Learn more about WhatsApp

Holiday Hours

We're closed on these holidays.

The day following the first day of January	Jan 2
The second day of Lunar New Year	Jan 23
The third day of Lunar New Year	Jan 24
The fourth day of Lunar New Year	Jan 25
Ching Ming Festival	Apr 5

Good Friday	Apr 7
The day following Good Friday	Apr 8
Easter Monday	Apr 10
Labour Day	May 1
The Birthday of the Buddha	May 26
Tuen Ng Festival	Jun 22
Hong Kong Special Administrative Region Establishment Day	Jul 1
The day following the Chinese Mid-Autumn Festival	Sep 30
The day following National Day	Oct 2
Chung Yeung Festival	Oct 23
Christmas Day	Dec 25
The first weekday after Christmas Day	Dec 26

Hours of Operation

Hours of Operation

Monday – Friday: 0900 - 1740

Saturday & Sunday: Closed

DHL Express (HK) Ltd.
Level 20,
348 Kwun Tong Road,
Kwun Tong,
Kowloon,
Hong Kong

(+852) 2400 2988

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!