Help and Support

My VIP Care and Support Center

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Customer Service

+852 2400 3388

Fax: (+852) 2400-2987
Questions and support for shipment status, delivery and courier pickups.
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EzyPress Interactive Voice Response (IVR) Hotline
Mon - Sun (Including Public Holiday): 24 Hours
+852 2400 3399

Billing and Invoicing
Mon - Fri: 0900 - 12:30, 13:30 – 17:40
Sat, Sun & Public Holiday: Closed
+852 2400 3377

Technical Support for Online Shipping Tools
Mon - Fri: 0900 – 12:30, 13:30 – 17:40
Sat, Sun & Public Holiday: Closed
+852 2400 3308

Technical support online shipping solutions
No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.
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Holiday Hours
We're closed on these holidays.
The first day of January
Jan 1
Lunar New Year
Feb 10, 12-13
Good Friday
Mar 29 - 30
Easter Monday
Apr 1
Ching Ming Festival
Apr 4
Labour Day
May 1
The Birthday of the Buddha
May 15
Tuen Ng Festival
Jun 10
Hong Kong Special Administrative Region Establishment Day
Jul 1
Chinese Mid-Autumn Festival
Sep 18
National Day
Oct 1
Chung Yeung Festival
Oct 11
Christmas Day
Dec 25 - 26
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Holidays
Hours of Operation
Hours of Operation
Monday – Friday: 0900 - 1740
Saturday & Sunday: Closed
DHL Office
DHL Office
DHL Express (HK) Ltd.
Level 20,
348 Kwun Tong Road,
Kwun Tong,
Kowloon,
Hong Kong
(+852) 2400 2988

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

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