Help and Support

My VIP Care and Support Center

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Customer Service



Questions and support for shipment status, delivery and courier pickups.
More Call Options
More Call Options
  • +622150864201 (Bahasa)
  • +622180600611 (English

GIVR (tracking line)


ESS Helpdesk number (Tech Support)

Holiday Hours
We're closed on these holidays.
New Year's Day
Jan 1
Chinese New Year
Feb 12
Ascension of Muhammad SAW
Mar 11
Silence Day
Mar 14
Good Friday
Apr 2
Labour Day
May 1
Ascension of Jesus Christ
May 13
Eid Al Fitr
May 13 - 14
Vesak Day
May 26
Pancasila Day
Jun 1
Eid Al Adha
Jul 20
Islamic New Year
Aug 10
Republic of Indonesia Independence Day
Aug 17
Prophet Muhammad's birthday
Oct 19
Dec 25
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DHL Office
DHL Office
P.T. Birotika Semesta/DHL Express
Mulia Business Park, Building F
Jl. MT. Haryono Kav. 58-60
Jakarta Selatan 12780

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

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