Complaint? Compliment?

Go Straight to the Top!

Understanding how you feel about the service you’ve received – good or bad – is vital in helping us shape our business to serve you better.
  • At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us.  If this is the case, our management wants to hear your complaints first-hand.
  • Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, we’d like to hear about that too!
Tony Khan, President and Representative Director
Listening to our customers helps us to truly understand your needs and jointly create solutions that drive success, by understanding our customers' journeys, we can tailor our services to meet your unique needs and expectations.
Kagenori Ogawa, Vice President, Customer Service
Our mission is to provide exceptional service that exceeds our customers' expectations. We are committed to listening closely to our customers and aim to offer valuable insights and experiences that go beyond finding solutions.
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