Important Information

Annual Price Increase
DHL Express will update its prices, effective January 2022. In Japan, the average price increase will be 4.9%.
The price change applies to all discounted rates and agreements, where contracts allow.

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in early April.

Since the onset of this global pandemic, DHL teams have been working around the clock, adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.

As market conditions continue to evolve with the ongoing COVID-19 situation, the Emergency Situation Surcharge (ESS) will be adjusted effective August 24, 2020.

We will make an adjustment for the following origin/destination combinations, and this adjustment reflects changes in market dynamics, air capacity availability and operational restrictions imposed related to COVID-19 measures from local governments:

  • Origins China, Hong Kong and rest of Asia to destination Australia and New Zealand:
  • From JPY200 p/kg to JPY240 p/kg

Please note that this adjustment only affects shipments billed in Asia.

Below, you will find the details for the adjusted surcharge per origin and destination combination.

Charge in JPY per KG, charges are non-taxable


DHL Express Emergency Situation Surcharge as of August 24, 2020

  Destination Country/Region
Origin
Country
/ Region
Hong Kong*
& China
Australia
& New
Zealand***
Rest of Asia** Europe Americas Rest of World
China 110 JPY 240 JPY 110 JPY 110 JPY 110 JPY 110 JPY
Hong Kong* 110 JPY 240 JPY 110 JPY 110 JPY 110 JPY 110 JPY
Rest of Asia** 110 JPY 240 JPY 110 JPY 20 JPY 20 JPY 20 JPY
Europe 20 JPY 20 JPY 20 JPY 20 JPY 20 JPY 20 JPY
Americas 20 JPY 20 JPY 20 JPY 20 JPY 20 JPY 20 JPY
Rest of World 20 JPY 20 JPY 20 JPY 20 JPY 20 JPY 20 JPY

* Hong Kong and Macau

** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged JPY20/kg  regardless of billing location.

Charge in JPY per KG


DHL Express Emergency Situation Surcharge Applied since July 1, 2020

  Destination Country/Region
Origin Country / Region Hong Kong*
& China
Australia &
New Zealand***
Rest of Asia** Europe Americas Rest of World
China 110 JPY 200 JPY 110 JPY 110 JPY 110 JPY 110 JPY
Hong Kong* 110 JPY 200 JPY 110 JPY 110 JPY 110 JPY 110 JPY
Rest of Asia** 110 JPY 200 JPY 110 JPY 20 JPY 20 JPY 20 JPY
Europe 20 JPY 20 JPY 20 JPY 20 JPY 20 JPY 20 JPY
Americas 20 JPY 20 JPY 20 JPY 20 JPY 20 JPY 20 JPY
Rest of World 20 JPY 20 JPY 20 JPY 20 JPY 20 JPY 20 JPY

* Hong Kong and Macau

** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.


***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged JPY20/kg  regardless of billing location.

Please note that the Emergency Situation Surcharge is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.

If you have any questions, please reach out to your local DHL representative.

Check the latest network updates

Please be informed that strict traffic restrictions will be enforced during Tokyo 2020 Paralympic Games from 24th August to 5th September in 2021. Due to the traffic congestion and other delays that are predicted to occur as a result of these restrictions, the cut-off time for pickups and deliveries will be changed by one hour earlier in some of our direct service areas in Eastern Japan on following days.

Relevant Date and Area

24th August

Tokyo, Kanagawa, Chiba, Saitama, Gunma, Tochigi, Ibaraki

25th August ~5th September

Saitama, Gunma, Tochigi, Ibaraki

Depending on the road conditions on the day of the event, there is a possibility that we may not be able to pick up or deliver in time. We apologize for any inconvenience this may cause, and would appreciate your continued understanding on this matter.

From September 3, 2021, the business hours of DHL Express Customer Service will change as follows:

New business hours

Monday to Friday, eve of National Holiday 8:00-19:00
Saturday 8:30-14:00
Sunday, Holiday and New Year’s Holiday Closed

*Changes: Business hours on Friday and eve of national holidays will be 8:00-19:00.

(There is no change except the above.)

The cut-off time of DHL’s pickup will be changed in accordance with the changes of Sagawa Express’ time from August 13th to August 14th, 2021. As a result, DHL’s cut-off time will be changed to the previous day in the below relevant area.

  • Relevant Area: All area where Sagawa Express is in charge of pickup currently
  • Period: August 13th to August 14th, 2021
  • Changed Cut-off time:The day before

In case of phone call, please call DHL Customer Service (0120-39-2580) by 18:30 on the day before. If you use the DHL’s Electric Shipping Solution tools (MyDHL+, Emailship), please complete your pickup order by the set closed time (Closed time depends on your address.) Please note that we will not pick up on Sunday (8/15).

For the customers who have Sagawa Express regular visit for pickup, we also would like to ask you to make a pickup request on one business day before during the concerned period.

More Information on Sagawa Operating Hours

When shipping, several regulations & policies must be observed. Therefore, DHL reserves the right to physically inspect any item tendered for carriage. Shipments lodged by our cash or credit card paying customers require 100% physical inspection. This policy is aligned with the legal and regulatory requirements of numerous governments and other regulatory authorities for the express delivery industry to ensure only legitimate shipments are processed.

Shipments may also be subject to other security control methods deemed necessary, such as Sniffer Dogs or X-ray without prior notice to the Shipper, Consignee and/or Payer.

Please note: As Items sent as gifts (Birthdays, Festive or Seasonal Celebrations etc.) are also subject to the same inspection(s) as noted above, Shippers are therefore advised not to wrap gifts or seal shipments upon tendering.

We apologize for any inconvenience and thank you for your understanding and cooperation.

Regarding shipments from EU or other TPP11 membership countries with declared customs value exceeding JPY 200,000 (*1), importers will be required to submit Certificate of Origin and Statement on Origin or other related documents as evidence of origination in order to apply for treatment of JP-EU EPA or TPP11 duty-rate(*2).
If customers wish to import goods applicable for EU-JP EPA or TPP11, please prepare the necessary documents and contact DHL Customer Service before shipment arrival in JP. Please note that request for reassessment for the treatment of JP-EU EPA is not accepted at JP Customs if the shipment already has import permission without JP-EU EPA treatment.
Unfortunately, we are unable to answer inquiries regarding the Rules of Origin for EPA/TPP11 or Self-Certification System, so please check with JP Customs, relevant ministries and agencies or JETRO.
DHL will not be able to create the Certificate of Origin or Statement on Origin on behalf of customer, so please prepare the documents by yourself.
If you wish to use Advance Ruling on Origin which is provided by JP Customs, please contact JP Customs.
(*1) If the declared Customs value for one single declaration is less than JPY 200,000, importers will be able to omit the submission of Certificate of Origin and Statement on Origin.
(*2) Regarding the document format of Certificate of Origin and Statement on Origin, please refer to the JP Customs Website.
Those customers who request arrival notice to confirm EPA/TPP tariff rate applicability for importing shipments, and/or those customers who request MFN tariff such as WTO rate instead of using EPA/TPP tariff rate for importing shipments subject value of which are not greater than JPY200,000, are kindly required to present “EPA/TPP tariff rate instruction sheet” to DHL Japan before Import declaration.
Individual person without pharmaceutical license from the Minister of Health, Labour and Welfare, can import medicines and medical related items within the restricted quantities.
As of September 1, 2020, we will return the whole shipment to the consignor if the shipment contains the items exceeding the restricted quantities (*1) without import customs process.
*1: https://www.mhlw.go.jp/english/policy/health-medical/pharmaceuticals/01.html
(MHLW HP)
We would kindly ask your understanding not to order or request sending medication items exceeding the restricted quantities.
If you apply to MHLW or regional health bureau and obtain the pharmaceutical license, you can import medication exceeding the quantities.
In this case, we would also ask you to contact and inform DHL customer service contact center to that effect before the shipment arrives in Japan. Thank you.
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