Help and Support
My VIP Care and Support Center
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Technical support online shipping solutions
No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.
Technical support online
No need to call. You can simply raise a request to our technical support team or use online chat.
Chat With Us
Our Digital Assistant is available 24/7 to help you with tracking and frequently asked questions (FAQs).You can also check tracking numbers from partner carriers, including Sagawa Express. During Customer Service business hours, our advisors are available to assist you via live chat.
Chat with us on LINE
Simply add us via https://lin.ee/e6NCvwv
*LINE and the LINE logo are registered trademarks of LINE Corporation.
Call Us
Customer Service
0120-39-2580
Questions and support for shipment status, delivery and courier pickups.
Holiday Hours
We're closed on these holidays.
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New Year's Holidays
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Jan 1-3
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Coming-of-age Day
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Jan 12
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National Foundation Day
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Feb 11
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Emperor's Birthday
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Feb 23
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Vernal Equinox Day
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Mar 20
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Get Technical Support
No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!