Help and Support

My VIP Care and Support Center

Shipping Advice

Customs Clearance Advice

FAQs

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What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

MyDHL+ Guides and Tips

Helpful guides and tips for using MyDHL+

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Importing Food to the US

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Shipping Online

Courier Pickups

Tracking and Monitoring

Duties and Taxes

Return Shipments

Payment and Billing

Account Protection

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How Can We Help?

Tracking	Customer Service
Billing	Report Shipment Delivery Problem

Chat with us on LINE

Simply add us via https://lin.ee/e6NCvwv
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Call Us

Customer Service

0120-39-2580

Questions and support for shipment status, delivery and courier pickups.

Hours of Operation and More Call Options

Hours of Operation and More Call Options

General Shipping
East Japan (North of Shizuoka, Nagano, Niigata):
81-3-3522-2500

West Japan (West of Aichi, Gifu, Toyama):
81-6-6581-2580

Monday to Friday 8:00-19:00
Saturday 8:30-14:00
Sunday and National Holiday: Closed

Billing and Invoicing
81-3-5479-2330
Monday to Friday: 9:00 – 17:30
Saturdays and Sunday: Closed

Technical support online shipping solutions

No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.

Holiday Hours

We're closed on these holidays.

New Year Holiday	Jan 1-3
Coming-of-age Day	Jan 8
National Foundation Day (Substitute)	Feb 12
Emperor's Birthday	Feb 23
Vernal Equinox Day	Mar 20

Showa Day	Apr 29
Constitution Memorial Day	May 3
Greenery Day	May 4
Children's Day (Substitute)	May 6
Marine Day	Jul 15
Mountain Day (Substitute)	Aug 12
Respect for the Aged Day	Sep 16
Autumnal Equinox Day (Substitute)	Sep 23
Sports Day	Oct 14
Culture Day (Substitute)	Nov 4
Labor Thanksgiving Day	Nov 23
Year End Holiday	Dec 30-31

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!