Help and Support

My VIP Care and Support Center

Call Us
Customer Service

0120-39-2580

Questions and support for shipment status, delivery and courier pickups.
More Call Options
More Call Options

General Shipping
East Japan (North of Shizuoka, Nagano, Niigata):
81-3-3522-2500

West Japan (West of Aichi, Gifu, Toyama):
81-6-6581-2580
Monday to Thursday: 8AM to 7PM
Friday and Previous day of holidays: 8AM to 8PM
Saturday: 8:30AM to 2PM
Sunday: Closed

Billing and Invoicing
03-5479-2330
Monday to Friday: 7AM to 5:30PM
Saturdays and Sunday: Closed

Holiday Hours
We’re closed on these holidays
New Year's Holidays
Jan 1 - Jan 3
Coming-of-age Day
Jan 11
National Foundation Day
Feb 11
Emperor's Birthday
Feb 23
Vernal Equinox Day
Mar 20
Shōwa Day
Apr 29
Constitution Memorial Day
May 3
Greenery Day
May 4
Children's Day
May 5
Marine Day
Jul 22
Sports Day
Jul 23
Mountain Day
Aug 8
Mountain Day transfer
Aug 9
Respect for the Aged Day
Sep 20
Autumnal Equinox Day
Sep 23
Culture Day
Nov 3
Labour Thanksgiving Day
Nov 23
The end of the year holiday
Dec 31
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Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

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