Help and Support

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Call Us
Customer Service

0120-39-2580

Questions and support for shipment status, delivery and courier pickups.
Hours of Operation and More Call Options
Hours of Operation and More Call Options

General Shipping
East Japan (North of Shizuoka, Nagano, Niigata):
81-3-3522-2500

West Japan (West of Aichi, Gifu, Toyama):
81-6-6581-2580

Monday to Friday 8:00-19:00 
Saturday 8:30-14:00 
Sunday and National Holiday: Closed

Billing and Invoicing
81-3-5479-2330
Monday to Friday: 9:00 – 17:30
Saturdays and Sunday: Closed

Technical support online shipping solutions
No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.
Holiday Hours
We're closed on these holidays.
New Year Holiday
Jan 1-3
Coming-of-age Day
Jan 8
National Foundation Day (Substitute)
Feb 12
Emperor's Birthday
Feb 23
Vernal Equinox Day
Mar 20
Showa Day
Apr 29
Constitution Memorial Day
May 3
Greenery Day
May 4
Children's Day (Substitute)
May 6
Marine Day
Jul 15
Mountain Day (Substitute)
Aug 12
Respect for the Aged Day
Sep 16
Autumnal Equinox Day (Substitute)
Sep 23
Sports Day
Oct 14
Culture Day (Substitute)
Nov 4
Labor Thanksgiving Day
Nov 23
Year End Holiday
Dec 30-31
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Holidays

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

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