Help and Support

My VIP Care and Support Center

Call Us
Customer Service


Questions and support for shipment status, delivery and courier pickups.
Hours of Operation and More Call Options
Hours of Operation and More Call Options

General Shipping
East Japan (North of Shizuoka, Nagano, Niigata):

West Japan (West of Aichi, Gifu, Toyama):

Monday to Friday 8:00-19:00 
Saturday 8:30-14:00 
Sunday and National Holiday: Closed

Billing and Invoicing
Monday to Friday: 9:00 – 17:30
Saturdays and Sunday: Closed

Holiday Hours
We're closed on these holidays.
New Year's Holidays
Jan 1 -3
Coming-of-age Day
Jan 10
National Foundation Day
Feb 11
Emperor's Birthday
Feb 23
Vernal Equinox Day
Mar 21
Shōwa Day
Apr 29
Constitution Memorial Day
May 3
Greenery Day
May 4
Children's Day
May 5
Marine Day
Jul 18
Mountain Day
Aug 11
Respect for the Aged Day
Sep 19
Autumnal Equinox Day
Sep 23
Sports Day
Oct 10
Culture Day
Nov 3
Labour Thanksgiving Day
Nov 23
The end of the year holiday
Dec 31
Show More
Show Less

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

Back to Top