Help and Support
My VIP Care and Support Center
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Call Us
Customer Service
1588-0001 (within Korea)
+82-2-6915-0801 (overseas)
Questions and support for shipment status, delivery and courier pickups.
General Query
Mon – Fri: 08:30 – 19:30
Sat: 09:00 – 16:00
Holiday: Closed
Sun: Closed
Live Chat
Mon – Fri 08:30 – 18:00
Holidays: Closed
Our digital assistant, homepage, DHL Kakao Customer Service channel is available 24/7 to track your shipments.
Technical support online shipping solutions
No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.
Holiday Hours
We're closed on these holidays.
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New Year's Day
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Jan 1
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Korean New Year's Day
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Jan 28-30
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Independence Movement Day
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Mar 1
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Substitute Holiday
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Mar 3
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Labor Day
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May 1
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Get Technical Support
No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!