FAQs – Return Shipments
| Do I need a printer to create a return label? |
Yes, you’ll need a printer to print the label (and other shipping documents) if:
- You are the person returning a shipment and were not given a pre-printed label.
- You are creating a shipment and plan to enclose a return label and documents in the parcel.
You do not need a printer if:
- You are only emailing the return label and shipping documents to someone.
| Can I create a return label when initially creating a shipment? |
Yes, just select the option to create a return label prior to finishing your shipment.
| Can I create a return label after a shipment has been delivered? |
Yes, you can create a return label at any time.
| How can I get a tax refund on my returned personal shipment? Is there a limit of the shipment value? |
Shipments exceeding 1,000 USD will require addition documents to get a tax refund. DHL can facilitate the return and refund process.