FAQs – Payment and Billing
| Do I need a DHL account to pay for shipments in MyDHL+? |
No, all you need is a credit card.
| Why was I charged higher than the actual shipment weight? |
DHL’s Shipment charges are calculated according to the higher of actual or volumetric (dimensional) weight per piece, and any piece may be re-weighed and re-measured by DHL to confirm this calculation.
| Why is the amount stated on DHL's shipment receipt different from the amount charged to my credit card? |
The discrepancy in the final amount charged to your credit card could be due to additional overseas charges incurred or fluctuation in the currency conversion rate from the time of purchase.