Important Information

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in early April.

Since the onset of this global pandemic, DHL teams have been working around the clock, continually adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand. That includes further significant reductions in – or the complete cancelation of – commercial flights in most countries, which has a dramatic impact on air uplift capacity.

As we work to serve the urgent needs of our customers, these factors, among others, have increased our costs beyond sustainable levels, which necessitated an adjustment to the surcharge. The Emergency Situation Surcharge will be adjusted July 1, 2020.

Below, you will find the details for the adjusted surcharge per origin and destination combination (charge in USD per KG):

Destination
Origin Hong Kong*
& China
Australia &
New Zealand
Rest of Asia** Europe Americas Rest of World
China 1.00 USD 1.90 USD 1.00 USD 1.00 USD 1.00 USD 1.00 USD
Hong Kong* 1.00 USD 1.90 USD 1.00 USD 1.00 USD 1.00 USD 1.00 USD
Rest of Asia** 1.00 USD 1.90 USD 1.00 USD 0.20 USD 0.20 USD 0.20 USD
Europe 0.20 USD 0.20 USD 0.20 USD 0.20 USD 0.20 USD 0.20 USD
Americas 0.20 USD 0.20 USD 0.20 USD 0.20 USD 0.20 USD 0.20 USD
Rest of World 0.20 USD 0.20 USD 0.20 USD 0.20 USD 0.20 USD 0.20 USD

* Hong Kong and Macau.

** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

Please note that the Emergency Situation Surcharge is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.

If you have any questions, please reach out to your local DHL representative.

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