Optional Services

DHL offers a wide range of Optional Services – from non-standard deliveries and billing options, to climate neutral shipping – giving you flexible service options to fit your shipping needs!

Optional Services	Description	How We Charge	Cost

Preparation and Packaging
Shipment Preparation	Get extra hands to help with shipment volume fluctuations. Show More Show Less This is a convenient, fast and reliable service for seasonal or irregular shipments that require extra resources for their preparation. DHL manages the entire process of waybill preparation, content selection, labelling and packaging, then sends the shipments to the designated domestic or international addresses. Contact Customer Service or your Sales Representative for details.	Per Shipment	€ 20.00
Packaging Item	Need packaging material? Show More Show Less We offer a range of high-quality DHL-branded packaging items. Envelopes and small boxes are free of charge. Larger boxes and tubes can be ordered through Customer Service and will be provided by the courier at time of pickup, a charge applies.	Per Piece	USD 4.00

Shipment Protection
Shipment Insurance	Additional protection for your valuable goods. Show More Show Less We recommend this comprehensive protection for your valuable or personal shipments, giving you peace of mind in the unlikely event of physical damage or loss. Terms and Conditions apply.	By Shipment Value	Minimum of USD 2.50 or 3% of shipment value
Extended Liability	Documents are valuable too! Show More Show Less If you are sending valuable documents such as passports, visa applications or regulatory certificates you can extend the DHL standard liability with this service. In the event of full or partial loss to a document shipment, a fixed compensation will be paid.	Per Shipment	USD 4.79

Duty Billing Services
Duties and Taxes Paid	Absorb destination duties and taxes. Show More Show Less DHL Express can arrange for the shipper or a third party to be billed for any duties and taxes payable at destination, rather than the receiver of the shipment being billed. Charges apply whenever the shipper requests that duties, taxes or other regulatory fees be billed outside of the destination country.	Per Shipment	2% of fiscal charges with a minimum of USD 16.00
Bill to Importer of Record	Have duties and taxes billed to a third party . Show More Show Less This service allows the shipper to send a dutiable shipment to the receiver, with the duties and taxes invoiced to a third party at destination acting as the nominated Importer of Record (IOR). The customs invoice must indicate the importer’s billing details in addition to the receiver’s shipping address.	Per Shipment	USD 20.00

Delivery Options
Neutral Delivery	If you don't want to share the value of goods with the receiver. Show More Show Less This service allows for the delivery of any shipment, without its value being shared or exposed to the receiver. DHL will ensure any paperwork exposing the value of the goods is removed from the shipment prior to delivery.	Per Shipment	€ 5.00
Saturday Delivery	Have your shipment delivered on a Saturday. Show More Show Less We offer Saturday delivery services to key cities in more than 70 countries. To check availability, please contact our Customer Service.	Per Shipment	€ 30.00
Residential Address	Get alerts and scheduling options for home deliveries. Show More Show Less Customers shipping to a home or private residence can activate specific delivery options by designating the delivery address as residential. For such shipments, DHL Express will proactively notify the receiver via email or SMS about the shipment’s progress. Receivers can then select the most suitable delivery option on the On Demand Delivery website.	Per Shipment	€ 3.00
Direct Signature	When you want to be sure the package is in the right hands. Show More Show Less If you are sending sensitive documents or high value contents you can request DHL to obtain a direct signature from the consignee or a representative at the delivery address. DHL will ensure your shipment is not re-directed, or delivered at an alternative address.	Per Shipment	USD 6.00
Dedicated Delivery	We can make special delivery arrangements when needed. Show More Show Less At customer’s request, an immediate or non-routine, once only delivery of a shipment within a normal working day or a holiday that involves a specific vehicle such as tail lift truck or more than one courier. For further assistance please contact your local Customer Service.	Per Shipment	€ 5.00
Verbal Delivery Notification	Have us call you when the shipment has been delivered. Show More Show Less At shipper’s request, a proactive notification message arranged and given by Customer Service verbally by phone informing the shipper that their shipment has been delivered at destination. Delivery notification emails or text messages generated by our shipping tools are free of charge. Contact your local Customer Service for further assistance.	Per Shipment
Signature Release	Authorize delivery without a signature. Show More Show Less When selected, DHL is authorized to complete delivery, or leave the shipment in a designated place, without a delivery signature.	Per Shipment

Additional Services
GoGreen Climate Neutral	Ship climate neutral with DHL. Show More Show Less When selected, DHL will offset transport related carbon emissions for this shipment. On contractual basis, DHL can also provide reports for either a high level estimate or a detailed carbon footprint. The service comprises the calculation of carbon emissions at shipment level through a specialized tool, the offsetting of those carbon emissions through DHL’s Carbon Management activities, and the annual certification of those offsetting activities by an accredited third party, Société Générale de Surveillance (SGS). Please contact Customer Service or your Sales Representative to learn more.	Per Kilogram	€ 0.10
Change of Billing	When changes to your billing invoice are required. Show More Show Less This applies when a customer requests a change of defined billing information on an already issued invoice, which will result in a reissuing of the invoice and, in case of an account change, crediting of the old account and debiting of the new.	Per Shipment	USD 34.00
Printed Invoice	Still need a paper invoice? Show More Show Less This service is for customers who require a paper invoice where e-billing is the agreed standard. This service provides flexibility for a different invoicing method than what is already agreed.	Per Shipment	€ 3.00
Proactive Tracking	Get verbal status updates for your shipment. Show More Show Less With this VIP service, our Customer Service will contact you by phonen and provide verbal updates on agreed key transport events or incidents with a potential impact on transit time. The service is exclusively booked and performed through your local Customer Service. Tracking notification emails or text messages generated by our shipping tools remain free of charge of course.	Per Shipment

More About Optional Services

More About Optional Services

Charges for Optional Services are in addition to applicable transportation charges.
Service availability is based on shipment and destination. All services may not be available in all areas.
Not all Optional Services are available for every shipment or in every country.
Services are subject to DHL Terms and Conditions, and/or as set forth on the waybill of the country of origin.

Delivery Services

We offer a range of versatile, reliable international package and document delivery options!

Customs Services

We understand the importance of clearing customs quickly. Our selection of standard and specialized services are designed to help!

Some exceptional activities supported by our high level of service and changes to fuel costs may incur additional charges.