DHL Express Announces 2022 Rate Adjustment
Fraudulent SMS Alert
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Continued Suspension of Military Item Shipments
Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.
This suspension does not include domestic shipments or shipments of licensed dual-use items.
If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.
Information regarding your DHL Express shipments
Emergency Situation Surcharge Adjustment – Effective July 1, 2020
Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in early April.
Since the onset of this global pandemic, DHL teams have been working around the clock, adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.
ADJUSTMENT OF THE EMERGENCY SITUATION SURCHARGE
As market conditions continue to evolve with the ongoing COVID-19 situation, the Emergency Situation Surcharge will be adjusted downwards effective July 1, 2020.
This adjustment reflects changes in market dynamics and air capacity availability. Given expected reductions to our additional costs out of China and Hong Kong, we will make a downward adjustment for the following origin/destination combinations:
- China to Europe/Americas/Rest of World: from 19,08 SEK to 9,54 SEK/kg
- China/Hong Kong to Australia/New Zealand: from 19,08 SEK/kg to 17,49 SEK/kg
Below, you will find the details of the adjusted Emergency Situation Surcharge per origin and destination combination.
Charge in SEK per KG.
|Origin Country / Region||Hong Kong*
|Rest of Asia**||Europe||Americas||Rest of World|
|China||9.54 SEK||17.49 SEK||9.54 SEK||9.54 SEK||9.54 SEK||9.54 SEK|
|Hong Kong*||9.54 SEK||17.49 SEK||9.54 SEK||9.54 SEK||9.54 SEK||9.54 SEK|
|Rest of Asia**||9.54 SEK||17.49 SEK||9.54 SEK||2.12 SEK||2.12 SEK||2.12 SEK|
|Europe||2.12 SEK||2.12 SEK||2.12 SEK||2.12 SEK||2.12 SEK||2.12 SEK|
|Americas||2.12 SEK||2.12 SEK||2.12 SEK||2.12 SEK||2.12 SEK||2.12 SEK|
|Rest of World||2.12 SEK||2.12 SEK||2.12 SEK||2.12 SEK||2.12 SEK||2.12 SEK|
* Hong Kong and Macau
** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.
***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged 2.12 SEK /kg regardless of billing location.
For your reference, below you will find the current Emergency Situation Surcharge, as applied since May 24th, 2020.
Below, you will find the details for the adjusted surcharge per origin and destination combination (charge in SEK per KG):
|Rest of Asia*||Rest of World|
|China||9,54 SEK||19,08 SEK||9,54 SEK||19,08 SEK|
|Hong Kong||9,54 SEK||19,08 SEK||9,54 SEK||9,54 SEK|
|Rest of Asia||9,54 SEK||17,49 SEK||9,54 SEK||2,12 SEK|
|Rest of World||2,12 SEK||2,12 SEK||2,12 SEK||2,12 SEK|
* Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.
** Hong Kong = Hong Kong and Macau
Please note that the Emergency Situation Surcharge is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.
If you have any questions, please reach out to your local DHL representative.
Delivery delays due to the new customs regulatory changes in the EU
Security Inspections for Shipments Sent via DHL Express
When shipping, several regulations & policies must be observed. Therefore, DHL reserves the right to physically inspect any item tendered for carriage. Shipments lodged by our cash or credit card paying customers require 100% physical inspection. This policy is aligned with the legal and regulatory requirements of numerous governments and other regulatory authorities for the express delivery industry to ensure only legitimate shipments are processed.
Shipments may also be subject to other security control methods deemed necessary, such as Sniffer Dogs or X-ray without prior notice to the Shipper, Consignee and/or Payer.
Please note: As Items sent as gifts (Birthdays, Festive or Seasonal Celebrations etc.) are also subject to the same inspection(s) as noted above, Shippers are therefore advised not to wrap gifts or seal shipments upon tendering.
We apologize for any inconvenience and thank you for your understanding and cooperation.