Important Information

Annual Price Increase
DHL Express will update its prices, effective January 2022. In Sweden, the average price increase will be 5.4% for Time Definite products and Day Definite products.
The price change applies to all discounted rates and agreements, where contracts allow.

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

Due to prevalence of COVID-19, you may experience some delays with your DHL Express shipments. Stay updated by visiting logistics.dhl where we continuously update the information.

Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in early April.

Since the onset of this global pandemic, DHL teams have been working around the clock, adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.

ADJUSTMENT OF THE EMERGENCY SITUATION SURCHARGE

As market conditions continue to evolve with the ongoing COVID-19 situation, the Emergency Situation Surcharge will be adjusted downwards effective July 1, 2020.

This adjustment reflects changes in market dynamics and air capacity availability. Given expected reductions to our additional costs out of China and Hong Kong, we will make a downward adjustment for the following origin/destination combinations:

  • China to Europe/Americas/Rest of World: from 19,08 SEK to 9,54 SEK/kg
  • China/Hong Kong to Australia/New Zealand: from 19,08 SEK/kg to 17,49 SEK/kg 

Below, you will find the details of the adjusted Emergency Situation Surcharge per origin and destination combination.

Charge in SEK per KG.

DHL Express Emergency Situation Surcharge as of July 1st, 2020
Destination Country/Region
Origin Country / Region Hong Kong*
& China
Australia &
New Zealand***
Rest of Asia** Europe Americas Rest of World
China 9.54 SEK 17.49 SEK 9.54 SEK 9.54 SEK 9.54 SEK 9.54 SEK
Hong Kong* 9.54 SEK 17.49 SEK 9.54 SEK 9.54 SEK 9.54 SEK 9.54 SEK
Rest of Asia** 9.54 SEK 17.49 SEK 9.54 SEK 2.12 SEK 2.12 SEK 2.12 SEK
Europe 2.12 SEK 2.12 SEK 2.12 SEK 2.12 SEK 2.12 SEK 2.12 SEK
Americas 2.12 SEK 2.12 SEK 2.12 SEK 2.12 SEK 2.12 SEK 2.12 SEK
Rest of World 2.12 SEK 2.12 SEK 2.12 SEK 2.12 SEK 2.12 SEK 2.12 SEK

* Hong Kong and Macau

** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged 2.12 SEK /kg regardless of billing location.

For your reference, below you will find the current Emergency Situation Surcharge, as applied since May 24th, 2020.

Below, you will find the details for the adjusted surcharge per origin and destination combination (charge in SEK per KG):

Destination
Origin Hong Kong**
& China
Australia &
New Zealand
Rest of Asia* Rest of World
China 9,54 SEK 19,08 SEK 9,54 SEK 19,08 SEK
Hong Kong 9,54 SEK 19,08 SEK 9,54 SEK 9,54 SEK
Rest of Asia 9,54 SEK 17,49 SEK 9,54 SEK 2,12 SEK
Rest of World 2,12 SEK 2,12 SEK 2,12 SEK 2,12 SEK

* Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

** Hong Kong = Hong Kong and Macau

Please note that the Emergency Situation Surcharge is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.

If you have any questions, please reach out to your local DHL representative.

Due to the new customs regulatory changes in the EU (VAT De Minimis Removal) impacting our operations from the 1st of July 2021, we may experience temporary delivery delays with a smaller part of our dutiable shipments.

When shipping, several regulations & policies must be observed. Therefore, DHL reserves the right to physically inspect any item tendered for carriage. Shipments lodged by our cash or credit card paying customers require 100% physical inspection. This policy is aligned with the legal and regulatory requirements of numerous governments and other regulatory authorities for the express delivery industry to ensure only legitimate shipments are processed.

Shipments may also be subject to other security control methods deemed necessary, such as Sniffer Dogs or X-ray without prior notice to the Shipper, Consignee and/or Payer.

Please note: As Items sent as gifts (Birthdays, Festive or Seasonal Celebrations etc.) are also subject to the same inspection(s) as noted above, Shippers are therefore advised not to wrap gifts or seal shipments upon tendering.

We apologize for any inconvenience and thank you for your understanding and cooperation.

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