Help and Support

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Shipping Advice

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FAQs

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What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Importing Food to the US

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Shipping Online

Courier Pickups

Tracking and Monitoring

Duties and Taxes

Return Shipments

Payment and Billing

Account Protection

Do you have a tracking number that isn’t 10 digits?

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Our Digital Assistant is available 24/7 to answer your questions.

Call Us

DHL Express Customer Service

0771-400 345

DHL Freight: 0771-345 345

Questions and support for shipment status, delivery and courier pickups.

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How Can We Help?

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Sales	Billing
Claims	DHL Same Day

Technical support online shipping solutions

No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.

Holiday Hours

We're closed on these holidays.

New Year's Day	Jan 1
Thirteenth day of Christmas	Jan 6
Long Friday	Apr 7
Easter Monday	Apr 10
The First of May	May 1

Ascension Day	May 18
Swedish National Day	Jun 6
Midsummer Eve	Jun 23
Christmas Eve	Dec 24
Christmas Day	Dec 25
Second day of Christmas	Dec 26

Hours of Operation

Hours of Operation

Monday – Friday: 8 am - 5 pm

DHL Express (Sweden) AB
Corporate registration number: 556203-9148
VAT number 556103-043701
Residence of the board: Stockholm

Visiting and postal address
Västberga Allé 37
126 30 Hägersten

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!